Kenneth Johnson
WILLOUGHBY HILLs,OH
Summary
Dynamic Sales Manager with proven expertise in deal closing, customer relationship management, and sales training. Consistently exceeded sales targets through innovative strategies and strong team collaboration.
Accomplished Sales Manager offering 40 years of experience developing and maximizing new sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.40
Overview
18
18
years of professional experience
1
1
Certification
Work History
New Car Sales Manager
Pat O Brien Chevrolet
Willoughby, OH
05.2016 - 07.2018
- Oversaw daily operations of new car sales team, ensuring alignment with company objectives.
- Trained and mentored sales staff on product knowledge and customer engagement strategies.
- Developed and implemented promotional campaigns to boost vehicle sales and enhance customer awareness.
- Analyzed market trends to adjust inventory and pricing strategies effectively.
- Facilitated regular team meetings to discuss targets, share best practices, and motivate staff performance.
- Implemented customer retention programs that increased repeat business from loyal clients over time.
- Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
- Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
- Enhanced employee performance through targeted training programs and consistent feedback.
- Optimized dealership profits by skillfully negotiating deals with customers and vendors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Owner/Operator
Complete Wireless Inc.
Willoughby Hills, Ohio
11.2004 - 03.2012
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Managed inventory levels using advanced tracking systems, optimizing stock availability and reducing waste.
- Established strong vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
New Car Sales Manager
Westside Automotive Group
Cleveland ,Ohio
04.2000 - 08.2004
- Collaborated with finance department to streamline financing options for customers.
- Maintained relationships with key stakeholders to secure favorable terms from manufacturers.
- Monitored sales performance metrics to identify areas for improvement and growth opportunities.
- Improved overall customer buying experience to safeguard dealership revenue.
- Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Managed online presence effectively to generate leads, boosting online inquiries and showroom visits significantly.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
High School Diploma -
Bedford High
Bedford, OH06-1972
Skills
- Deal closing
- Goal-oriented mindset
- Test drives
- Sales presentations
- Customer relationship management
- Inventory control
- Sales training
- Customer needs assessment
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
Certification
- Sales Training - Any
Timeline
New Car Sales Manager
Pat O Brien Chevrolet
05.2016 - 07.2018
Owner/Operator
Complete Wireless Inc.
11.2004 - 03.2012
New Car Sales Manager
Westside Automotive Group
04.2000 - 08.2004
High School Diploma -
Bedford High