Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Walters

Elma,NY

Summary

Dynamic Sales Manager with a proven track record at Dave Smith Ford, excelling in deal closing and relationship building. Expert in sales coaching and product knowledge, I fostered a high-performance culture, leading to increased customer retention and repeat business. Committed to achieving ambitious sales targets through strategic planning and execution.

Overview

28
28
years of professional experience

Work History

New Car Sales Manager

Dave Smith Ford
10.2017 - 09.2025
  • Assisted sales/ customers in vehicle selection, providing product knowledge and addressing inquiries.
  • Supported sales team by organizing promotional events and maintaining up-to-date inventory records.
  • Learned dealership software to manage customer information and track sales activities effectively.
  • Collaborated with finance department to facilitate smooth transaction processes for customers.
  • Developed familiarity with automotive features to enhance customer presentations and demonstrations.
  • Engaged in ongoing training sessions to improve sales techniques and product knowledge proficiency.
  • Encouraged a high-performance culture among the sales team by setting ambitious targets and rewarding top performers.
  • Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
  • Implemented customer retention programs that increased repeat business from loyal clients over time.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

New Car Sales Manager

Basil Ford of Niagara Falls
02.2017 - 10.2017

Towne Ford

Senior Sales Associate
02.2015 - 02.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Sales Manager

Delacy Ford
01.2007 - 02.2015
  • Led sales team to exceed quarterly revenue targets through strategic planning and execution.
  • Developed and implemented training programs to enhance sales techniques and product knowledge.

Internet Sales Manager

Jack Adkins Ford
06.1997 - 01.2007
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.

Education

High School Diploma -

Iroquois Central
Elma, NY
06-1990

Skills

  • Deal closing
  • Goal-oriented mindset
  • Test drives
  • Sales coaching
  • Relationship building
  • Product knowledge
  • Motivational skills
  • Sales presentations
  • Client relationship management
  • Sales process
  • Sales tracking
  • Goal setting
  • Sales operations
  • Sales reporting
  • Order management
  • CRM software
  • Prospecting skills
  • Extensive personal network

Timeline

New Car Sales Manager

Dave Smith Ford
10.2017 - 09.2025

New Car Sales Manager

Basil Ford of Niagara Falls
02.2017 - 10.2017

Towne Ford

Senior Sales Associate
02.2015 - 02.2017

Sales Manager

Delacy Ford
01.2007 - 02.2015

Internet Sales Manager

Jack Adkins Ford
06.1997 - 01.2007

High School Diploma -

Iroquois Central

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