Hi, I’m
Jennifer Smith
Virtual Assistant
Billerica,MA
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering five years of experience providing quality administrative support to clients.
Overview
9
years of professional experience
5
years of post-secondary education
Work History
Saffie DesignRemote
Virtual Assistant
11.2019 - Current
Job overview
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Researched topics and events to support supervisor's work agenda and projects.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Conferred with customers by telephone, chat or email to provide information.
Always WriteRemote
Virtual Assistant
06.2018 - Current
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed business correspondence, transcription and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Coordinated Skype calls across multiple time zones.
- Researched topics and events to support supervisor's work agenda and projects.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Conferred with customers by telephone, chat or email to provide information.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Middlesex County Retirement SystemBillerica, MA
Administrative Assistant
09.2014 - 12.2015
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up conference rooms, technology and materials to facilitate meetings.
- Edited documents to improve accuracy of language, flow and readability.
- Interacted with vendors to purchase and set up equipment and services.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Screened visitors and issued badges to maintain safety and security.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
New England College of Business And FinanceBoston, MA
MBA from Business Administration
01.2022 - Current
Framingham State UniversityFramingham, MA
Bachelor of Science from Accounting
09.2015 - 05.2019
Skills
Administrative support
Scheduling
Accounting familiarity
Customer relations and communications
Office administration
Scheduling and calendar management
Meeting arrangements
Spreadsheet management
Document conversion
Customer and client relations
Social media knowledge
Travel planning
Sorting and labeling
70 WPM typing speed
Project planning
Presentation design
Timeline
New England College of Business And Finance
MBA from Business Administration
01.2022 - Current
Virtual Assistant
Saffie Design
11.2019 - Current
Virtual Assistant
Always Write
06.2018 - Current
Framingham State University
Bachelor of Science from Accounting
09.2015 - 05.2019
Administrative Assistant
Middlesex County Retirement System
09.2014 - 12.2015