Jennifer Smith
Phoenix,AZ
Summary
Consistently deliver first-rate service in a fast-paced professional environment. Able to balance multiple tasks and priorities seamlessly while delivering the highest level of customer service. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers and colleagues. Fosters a sense of belief that exceptional customer service is essential for any business to be successful.
Overview
25
25
years of professional experience
Work History
Senior Advocate/ Executive Resolution
Carvana
, AZ
04.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Managed over 30 calls daily
- Delivered friendly service and offered expert support in every interaction
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
Specialty Sales Team Leader
Target
01.2007 - 04.2022
- Conducted annual performance reviews for 30-45 team members
- Established strong partnerships with vendors to maintain and support business
- Increased sales by establishing goals, overseeing performance and building trust with co workers
- Developed team communications and information for meetings
- Exceeded goals through effective task prioritization and great work ethic
- Used Microsoft Word and other software tools to create documents and other communications
Accounting Supervisor/HR/ Manager of Operations
Hy-Vee, Inc
01.1995 - 03.2004
- Processed bank deposits, accounts payable/receivable, responsible for large sums of money and reconciled register receipts daily
- Trained 10 bookkeepers for new store openings
- Clerical, data entry
- Managed employee payroll, benefits, schedules and compensation procedures
- Facilitated new hire orientations
- Administered employee disciplinary procedures including terminations
Education
Associate of Applied Science - Accounting
Scott Community College
Bettendorf05.1996
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Salesforce Software, Computer Skills
- Policy and Procedure Explanations
- Adaptable and Flexible
- Customer Complaint Resolution
- Coaching and Mentoring
- Driven Work Ethic
- Dependable and Responsible
- Self-Motivated
- Effective Communication
Timeline
Senior Advocate/ Executive Resolution
Carvana
04.2022 - Current
Specialty Sales Team Leader
Target
01.2007 - 04.2022
Accounting Supervisor/HR/ Manager of Operations
Hy-Vee, Inc
01.1995 - 03.2004
Associate of Applied Science - Accounting
Scott Community College