Travel, kickboxing, hiking, bike riding
Hi, I’m
JENNIFER SMITH
Brentwood,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 16 years of progressive Telecommunication experience to positively impact business operations.
Overview
16
years of professional experience
1
Certificate
Work History
COMMUNICATION TECHNOLOGY SERVICES, LLC - NorCal Office
Regional Manager
04.2016 - Current
Job overview
- A compassionate leader with drive, determination, resourcefulness, and innovation focused on training, mentorship, profitability, installation quality, safety, and customer satisfaction along with team cohesiveness and morale
- Over 16+ years of experience in the Communication Industry spanning Low Voltage Design/Installation/Maintenance of DAS solutions for major Carriers, Enterprise and Public Safety radio solutions
- Created and implemented processes using lean management to streamline administrative, project management, engineering, and sales of over 10,000 projects nationally
- Responsible for the management of Sales Engineers, System Performance Engineers, Project/Construction Managers, Field Managers, Technicians, and Office Staff
- Strategize closely with Upper Management, Sales, Private Wireless, Managed Services, Network Operations, Marketing, and Corporate Departments
- Ensure QA/QC of all projects meet CTS and Customer standards
- Manage the NorCal teams in regards to hiring, payroll, billing, safety, and processes
- Review reports, manage budgets and hours, audit projects and sign off on closeout package, compare records and field work for accuracy
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
COMMUNICATION TECHNOLOGY SERVICES, LLC - NorCal Office
Market Manager
01.2015 - 04.2016
Job overview
- Lead major projects annually including hospitals, stadiums, airports and high-rises
- Plan, attend, and coordinate project meetings, kick off meetings, and safety meetings.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Determine scope and develop proposals with sales, engineers, and operations
- Support develop of project schedules and budgets to meet required goals
- Expertise in communication industry spanning from Structured Cabling, Fiber Optics, Wireless CDMA/UMTS/LTE/5G NR, 5G mmWave, Public Safety, Paging, Two-Way Radio, WIFI, CBRS, MOCEN, Managed Services, Maintenance and Monitoring.
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
Project Manager II
06.2014 - 01.2015
Job overview
- Fully executed hundreds of projects from cradle to grave: bid walk, design and quote, verify bill of materials, order materials, coordination with customers, manage installations, integrate and commission systems, manage subcontractors and foreman's, validate testing reports, and provide close out documentation
- Increased business development 25% by retaining relationships with vendors, subcontractors, and general contractors.
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
Solutions Delivery Manager
03.2012 - 06.2014
Job overview
- Managed cradle to grave largest AT&T Small Cell Deployment of 218 AP's at Disneyland
- Assisted in multiple projects totaling over $15 million including Disneyland, Petco Park, World of Color, LA Trade Tech, California Science Center, Kaiser, LAPD, SNA Airport, Miller Brewing Co, Best Buy, WAMU to JPMC Conversion, Chase Bank
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
Project Coordinator
01.2009 - 03.2012
Job overview
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Perform Southern California dispatch daily for all technicians, approximately 30 plus union employees
- Provide customer with closeout documentation - such as test results, pictures, warranties, O&M's, and as-builts.
- Pulled permits for various cities including Los Angeles County, Orange County and Inland Empire region
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
Administrative Assistant
10.2008 - 01.2009
Job overview
- Entered weekly payroll for salary and hourly employees throughout the company for over 200 employees.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
DEPARTMENT OF REAL ESTATE , Los Angeles
Real Estate Broker License from License # 01503542
06.2005
CSU OF SAN BERNARDINO , San Bernardino
Bachelor of Arts from Business Administration W/ Information Technology
05.2002
RIVERSIDE COMMUNITY COLLEGE , Riverside, CA
Associate of Science
06.2000
VALLEY VIEW HIGH SCHOOL , Moreno Valley, CA
High School Diploma
06.1998
Skills
- Team Leadership
- Operations
- Project Management
- Proposal Development
- Team Development
- Training & Management
- Strategic Planning
- Business Development
- Sales Forecasts
Certification
- Licensed California Department of Real Estate #01503542- [6/2005 - 6/2025]
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 30 in the development of Chase Center Arena.
- Supervised team of 120 staff members.
- Achieved system go live date by completing installation, commissioning, and optimization with accuracy and efficiency.
Languages
English
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureStock Options / Equity / Profit SharingCareer advancementAffiliations
- Safeer Building Collision
Software
Salesforce
Sitetracker
Microsoft Office
IBwave
Timeline
Regional Manager
COMMUNICATION TECHNOLOGY SERVICES, LLC - NorCal Office
04.2016 - Current
Market Manager
COMMUNICATION TECHNOLOGY SERVICES, LLC - NorCal Office
01.2015 - 04.2016
Project Manager II
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
06.2014 - 01.2015
Solutions Delivery Manager
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
03.2012 - 06.2014
Project Coordinator
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
01.2009 - 03.2012
Administrative Assistant
COMMUNICATION TECHNOLOGY SERVICES, LLC - SoCal Office
10.2008 - 01.2009
DEPARTMENT OF REAL ESTATE
Real Estate Broker License from License # 01503542
CSU OF SAN BERNARDINO
Bachelor of Arts from Business Administration W/ Information Technology
RIVERSIDE COMMUNITY COLLEGE
Associate of Science
VALLEY VIEW HIGH SCHOOL
High School Diploma
- Licensed California Department of Real Estate #01503542- [6/2005 - 6/2025]
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