Jennifer Smith
Waynesville,MO
Summary
Dedicated and extremely compassionate professional with over twenty years in law enforcement, emergency dispatch and in-home caregiving with extensive experience in providing community safety and service acting as the crime prevention/public safety liaison, assisting citizens and maintaining positive interactions with members of the community. Extensive experience with time management, scheduling appointments with key leaders within the community, providing specialized services to local schools, organization skills and a quick-learning team player. Ability to analyze situations and adopt quick, effective, and reasonable courses of action with due regard to surrounding hazards and circumstances. Able to deal effectively with people having diverse social and economic backgrounds. Disciplined leader with the proven ability to remain calm and deliver results in high-pressure situations. Well organized, with outstanding interpersonal, communication and social skills.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Utility Clerk
City of St Robert
04.2023 - 08.2024
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Prepared work order requests for new service, outages and maintenance actions.
Caregiver of Family Member
N/A
01.2005 - 09.2022
- Completed entries in log books, journals, and care plans to accurately document and report family member's progress
- Handled incoming mail, bills and invoices and completed appropriate actions
- Assisted with daily living activities, running errands, and household chores
- Liaised with key accounts to deliver targeted administrative household support
Police Officer/Crime Prevention and Public
Tallahassee Police Department
05.1983 - 12.2004
- Received Life Saving Commendation for saving three people from burning house
- Built excellent rapport and working relationship with community to build trust and improve upon communication
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
Police Dispatcher
Tallahassee Police & Conslidated Dispatch Agency
09.1982 - 04.1983
- Operated emergency response systems to update and retrieve up-to-date information for first responders
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy
Education
Bachelor of Science - Criminology
Florda State University
Tallahassee, FL05.1991
Skills
- Time Management
- Verbal and Written Communication Skills
- Multi-Line Telephone Systems
- Critical Thinking
- Interpersonal Communication Skills
- Attention to Detail
Certification
Basic Recruit Certificate of Compliance Law Enforcement Officer-Florida Department of Law Enforcement
CPR for Healthcare Providers-American Heart Association
CPR Instructor-American Red Cross
Emergency Medical Technician-Basic Certification from the National Registry of Emergency Medical Technicians
Timeline
Utility Clerk
City of St Robert
04.2023 - 08.2024
Caregiver of Family Member
N/A
01.2005 - 09.2022
Police Officer/Crime Prevention and Public
Tallahassee Police Department
05.1983 - 12.2004
Police Dispatcher
Tallahassee Police & Conslidated Dispatch Agency
09.1982 - 04.1983
Bachelor of Science - Criminology
Florda State University
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