Jennifer Smith
Corona,CA
Summary
Senior Store Manager with 6 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
8
8
years of professional experience
Work History
Senior Store Manager
Mattress Firm
Lakewood, CA
03.2016 - Current
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Planned and assigned workload by delegating tasks and directing team members.
Shift Manager
AMW International
Rancho Cucamonga, CA
7 2012 - 1 2016
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Hired and trained all sales staff for new store location.
- Monitored sales team performance and provided effective training to help each reach targets.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Arts - Management
Platt College-Ontario
2012
Associate of Science - Medical Assistant
Platt College-Ontario
2011
Skills
- Excellent Time Management
- Detail-Oriented and Organized
- Customer Service Orientation
- Management Training and Development
- Sales Promotion
- Program Optimization
Timeline
Senior Store Manager
Mattress Firm
03.2016 - Current
Shift Manager
AMW International
7 2012 - 1 2016
Bachelor of Arts - Management
Platt College-Ontario
Associate of Science - Medical Assistant
Platt College-Ontario