Jennifer Smith
Rocklin,California
Summary
High call volume, patient care is number one to me. Customer-oriented Supervisor with years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the healthcare industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
HR Data Processor II
- Processes I-9 electronic forms for new hires
- Reviewed and analyzed data from various sources to identify discrepancies or errors.
- Updated existing databases with new information as needed.
- Developed reports to present data in a clear and concise format.
- Collaborated with other departments to ensure accuracy of data collection processes.
Radiology Scheduler
Dignity Health Advanced Imaging
05.2024 - Current
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel, as needed.
- Processed referrals for specialty care services as needed.
- Worked for multiple locations to schedule MRI, CT, US, MAMMOGRAM and Dx imaging, per patient's needs.
Onboarding Specialist
Nike, Inc
12.2021 - 02.2023
- Complete weekly deliverables as outlined in the Standard Operating Procedure (SOP) document, such as reporting on start and finish dates, contract extensions and background checks
- Developed and implemented onboarding plans for new hires.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
Patient Services Coordinator
Sutter Health
12.2013 - 11.2021
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures and tests.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Processed referrals for specialty care services as needed.
Billing Specialist
Golden State Medical, Inc
01.2012 - 11.2013
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges prepared and submitted claims to insurance companies.
- Answered customer inquiries regarding billings, payments, account status.
- Generated periodic reports summarizing account balances and collection activities.
Food Services Supervisor
Sierra Pines Camp
05.1997 - 03.2005
- Developed reports to present data in a clear and concise format.
- Generated detailed spreadsheets to track progress against goals and targets.
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Assigned tasks and monitored progress of all kitchen personnel.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
Education
Bachelor of science - Health Administration, Health Management
University of Phoenix
Sacramento, CA06.2018
Associate of Applied Science - Medical Insurance, Billing and Coding
Heald College
Roseville, CA01.2012
Skills
- Data Archiving
- Data Processing
- Spreadsheet Management
- Proficient With Excel, PowerPoint, Outlook
- Customer Service
- Verifying Data Accuracy
- Document Editing
- Quality Control
- Report Writing
- Error Identification
- IDX, Medinformatix,Cerner
- Types 65 WPM
- Information Verification
- Billing Management
- Report Preparation
- Employee Training and Development
- Team Building
- Job Applicant Interviews
- Employee Engagement
- Payroll Processing
- I9 Electronic Verifications
- Onboarding/Offboarding
- Call handling
- Customer communications
- Resolving issues
- Inbound phone calls
- Interpersonal skills
Certification
Adult First Aid/CPR/AED Certified
Accomplishments
- Receiver of 14 Sutter Star awards
Timeline
Radiology Scheduler
Dignity Health Advanced Imaging
05.2024 - Current
Onboarding Specialist
Nike, Inc
12.2021 - 02.2023
Patient Services Coordinator
Sutter Health
12.2013 - 11.2021
Billing Specialist
Golden State Medical, Inc
01.2012 - 11.2013
Food Services Supervisor
Sierra Pines Camp
05.1997 - 03.2005
HR Data Processor II
Bachelor of science - Health Administration, Health Management
University of Phoenix
Associate of Applied Science - Medical Insurance, Billing and Coding
Heald College
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