content
Lisa Verhey
TaskUs Inc.
New Braunfels,TX
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
New Braunfels, TX, US
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
2027
years of professional experience
Operations Leader experienced in managing teams, workflows, and compliance in fast-paced environments. Improved efficiency and supported staff performance through effective communication and problem-solving. Delivered informed decisions by gathering and interpreting data, ensuring accurate and timely reporting.
Work History
Data Collector
2 Months- Collected and verified data entries with high attention to detail.
- Reviewed source documents to ensure accuracy and completeness.
- Updated databases using established procedures and quality standards.
- Organized information for efficient processing and retrieval.
- Identified inconsistencies and escalated issues for timely resolution.
- Followed data handling guidelines to maintain confidentiality and compliance.
- Supported team workflows by preparing clean, structured datasets.
- Adapted quickly to changing requirements and task priorities.
Content Moderator
1 Year 9 Months- Reviewed user-generated content against platform policies and community standards.
- Removed violative posts, comments, and media from review queues.
- Escalated complex safety concerns to appropriate trust and safety teams.
- Documented moderation decisions clearly in internal tracking systems.
- Applied client guidelines consistently across high-volume content queues.
- Identified emerging policy trends and flagged recurring violation patterns.
- Adapted quickly to updated moderation workflows and rule changes.
- Maintained accuracy while handling sensitive content with discretion.
General Manager of Operations
- Directed daily store operations, maintaining service standards and smooth workflow across front-of-house and kitchen teams.
- Managed staffing schedules, hiring support, and performance coaching to strengthen team coverage and accountability.
- Oversaw inventory ordering, product rotation, and supply controls to reduce waste and prevent shortages.
- Enforced food safety, sanitation, and compliance procedures throughout preparation, storage, and service areas.
- Monitored sales trends and labor needs to adjust operations and improve efficiency.
- Coordinated vendor relationships, deliveries, and purchase processes to support consistent product availability.
- Trained supervisors and team members on procedures, customer service expectations, and operational standards.
- Resolved customer and staffing issues promptly while maintaining service quality and business continuity.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Reduced lead times through careful planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
General Manager
1 Year 5 Months- Directed daily operations to maintain efficient patient flow and consistent service delivery.
- Supervised staff schedules, coaching, and performance expectations across clinical and administrative teams.
- Monitored practice budgets, expenses, and payroll processes to support financial control.
- Implemented workflow improvements to strengthen coordination between front office and treatment teams.
- Oversaw compliance with healthcare policies, safety standards, and documentation requirements.
- Coordinated vendor relationships, supply ordering, and equipment maintenance to prevent disruptions.
- Analyzed operational reports to identify staffing, scheduling, and process improvement opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive a a comprehensive benefits package and fostering positive a a positive work environment.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Implemented a sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced team collaboration and communication by introducing new a a new project management tool, leading to more efficient project completions.
- Pioneered a corporate social responsibility program, building community engagement and enhancing brand reputation.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
General Manager
6 Years 2 Months- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Resolved patient concerns promptly to preserve satisfaction and service quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure a unified approach and timely delivery.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Enhanced customer satisfaction with the introduction of a customer feedback system, leading to service improvements and repeat business.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Implemented business strategies, increased revenue, and effectively targeted new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high a a success rate.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reported issues to higher management with great detail.
- Directed daily operations to maintain efficient patient flow and consistent service delivery.
- Monitored practice budgets, expenses, and payroll processes to support financial control.
- Supervised staff schedules, coaching, and performance expectations across clinical and administrative teams.
- Implemented workflow improvements to strengthen coordination between front office and treatment teams.
- Oversaw compliance with healthcare policies, safety standards, and documentation requirements.
- Coordinated vendor relationships, supply ordering, and equipment maintenance to prevent disruptions.
- Analyzed operational reports to identify staffing, scheduling, and process improvement opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Data Entry Clerk
10 Months- Entered customer and account data into loan processing systems with high accuracy.
- Verified application details against source documents before final record updates.
- Reviewed discrepancies in entries and corrected information to support clean records.
- Maintained organized digital and paper files for loan and account records.
Education
GED
Associate of Arts - Arts
BBA - Management
Skills
Data cleaning
Data validation
Data accuracy
Data review and verification
Data entry
Data collection techniques
Surveys
Microsoft Excel
Document management
Document scanning
Documentation skills
Documentation
Records management
Recordkeeping standards
Records management
Fast learner
Filing and data archiving
Data conversion
Data analysis
Detail-oriented
Problem-solving skills
Attention to detail
Multitasking skills
Time management
Deadline management
Prioritization
Organizational abilities
Fast learner
Adaptability and flexibility
Continuous improvement
Data processing
Reliability
Self-motivation
Problem-solving
Data verification
Critical thinking
Analytical thinking
Decision-making
Teamwork
Team collaboration
Team development
Document management
Excellent communication
Interpersonal skills
Communication skills
Active listening
Relationship building
Customer service
Workload management
Professionalism
Meticulous attention
Communication skills
Data documentation
Computer proficiency
Administrative support
Data analysis
Observational information
Data processing
Task juggling
Time organization
Administrative support
Document scanning
Microsoft Office Suite
Document management
Data analysis
Data conversion
Data archiving
Records management
Problem-solving aptitude
Data input tools
Order processing
Assignment schedules
Workflow management
Teamwork and collaboration
Inventory counts
Data privacy
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Interests
Enjoy experimenting with different ingredients and flavors in the kitchen.
Personal Development and Self-Improvement
Cake Decorating
Running
Creative Writing
Artificial Intelligence (AI) and Machine Learning
Volunteering
Timeline
Data Collector
TaskUs Inc.
08.2026 - CurrentRead More
Content Moderator
TaskUs Inc.
11.2024 - 08.2026Read More
General Manager
Dentex
08.2008 - 01.2010Read More
General Manager
Dennys Corp
06.2002 - 08.2008Read More
Data Entry Clerk
World Savings and Loan
03.1993 - 01.1994Read More
General Manager of Operations
Einsteins Bagel Bros
2013 - 06.2024Read More
San Antonio College
GED
Read More
Northwest Vista College
Associate of Arts from Arts
Read More
Our Lady of The Lake University
BBA from Management
Read More
serve safe certification
Proctor for Serv Safe. facilitator for Einsteins Bagels.