LISSETTE GARCIA
Gulf Breeze
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Data Collector
Department Of Labor And Employment
03.2025 - Current
- Identified opportunities for process improvements, leading to increased productivity and more efficient workflows within the team.
- Participated in ongoing training sessions to stay updated on industry trends, company policies, and product knowledge enhancements.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.
- Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
Salesperson
Step One Automotive Group
09.2024 - 03.2025
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
Sales Associate
Mercedez Benz
05.2024 - 08.2024
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Sales Associate
Cricket Wireless
09.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Sales Representative
Mor Furniture For Less
12.2021 - 01.2023
- As a Sales representative I was In charge of selling multiple products and customizing the clients orders by understanding their needs.
- Opened up new accounts , and credit applications. Providing financial options and solutions.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Customer Service Agent
Citibank
06.2017 - 12.2017
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Returned customer calls in established turnaround time to meet company objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
AT&T
02.2016 - 01.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
GED -
Norwalk - La Mirada Adult School
Norwalk, CA08.2019
Skills
- Processing payments
- Retail sales customer service
- Fluent in Spanish
- Friendly, positive attitude
- Customer relations
- Sales closing
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Set up and activated customer accounts
- Consulted with customers to resolve service and billing issues
- Educated customers on special pricing opportunities and company offerings
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Surveys experience
- Data cleaning
- Documentation skills
- Inventory counts
- Data management
- Exceptional customer service
- Cash handling
- Flexible schedule
- Verbal/written communication
- Client service
- Store opening and closing
- Sales strategies
- Order processing
- Product recommendations
Languages
Spanish
English
Timeline
Data Collector
Department Of Labor And Employment
03.2025 - Current
Salesperson
Step One Automotive Group
09.2024 - 03.2025
Sales Associate
Mercedez Benz
05.2024 - 08.2024
Sales Associate
Cricket Wireless
09.2023 - 05.2024
Customer Service Sales Representative
Mor Furniture For Less
12.2021 - 01.2023
Customer Service Agent
Citibank
06.2017 - 12.2017
Customer Service Representative
AT&T
02.2016 - 01.2017
GED -
Norwalk - La Mirada Adult School
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