Jennifer Smith
The Zebra
San Antonio,TX
16
years of professional experience
Results-driven Account Supervisor with a strong background in client relations and call center operations. Skilled in KPI monitoring and mentoring staff, contributing to streamlined processes and improved customer satisfaction.
Work History
Customer Service Advisor II
2 Years- Provided prompt and effective customer support via phone, email, and chat channels.
- Resolved customer inquiries through thorough product knowledge and problem-solving skills.
- Documented customer interactions accurately in CRM systems for quality assurance purposes.
- Collaborated with team members to streamline processes and improve service delivery timelines.
- Trained new hires on company policies, procedures, and customer service best practices.
Account Supervisor
6 Years 6 Months- Led cross-functional teams to enhance client account strategies and foster collaboration.
- Analyzed market trends to inform strategic decisions and drive account growth initiatives.
- Developed and implemented process improvements to optimize account management workflows.
- Mentored junior staff on best practices in client relationship management and service delivery.
Enrollment Specialist
7 Years 4 Months- Developed and implemented outreach strategies to enhance student recruitment efforts.
- Facilitated enrollment processes by guiding prospective students through application procedures.
- Analyzed enrollment trends to identify opportunities for program improvement and growth.
- Led workshops aimed at educating prospective students about program offerings and resources available.
Education
Master of Science - Management
Bachelor of Arts - Spanish And Communications
Skills
Call center support
Call center management
Client relationship management
Process improvement
Performance metrics tracking
Account updates
Customer training
Sales proficiency
Customer focus
Timeline
Customer Service Advisor II
The Zebra
07.2024 - 07.2026Read More
Account Supervisor
JPMorgan Chase
01.2018 - 07.2024Read More
Enrollment Specialist
University of Phoenix, Central Administration
08.2010 - 12.2017Read More
Trinity University
Bachelor of Arts from Spanish And Communications
Read More
University of Phoenix
Master of Science from Management
Read More