Jennifer Smith
Gardendale,TX
Summary
Organized Inventory Control Specialist experienced in workflow coordination and task delegation. Achieved enhanced operational efficiency by promoting workplace safety and advocating for employee needs. Focused on driving company success through effective team leadership, inventory management, and streamlined processes.
Overview
29
29
years of professional experience
Work History
Inventory Control Specialist
Westlake Ace Hardware
Midland, Texas
01.2024 - 01.2026
- Monitored inventory records and verified stock accuracy to ensure data integrity.
- Updated company ERP data for receipts, transfers, and adjustments.
- Reconciled physical counts with system balances during cycle counts.
- Investigated inventory variances and corrected record discrepancies.
- Coordinated with warehouse teams to optimize stock movement and storage efficiency.
- Maintained audit-ready documentation for company inventory controls.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Conducted daily cycle counts to quickly identify and resolve inventory discrepancies.
Floor Supervisor
Westlake Ace Hardware
Midland, TX
03.2010 - 01.2026
- Supervised sales floor associates during daily Westlake Ace Hardware store operations.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Trained team members on merchandising standards and customer service procedures.
- Directed product recovery, recovery, and front-facing display organization.
- Assisted customers with product location, selection, and service questions.
- Enforced safety practices and store cleanliness across assigned aisles.
- Maintained a clean, organized, and safe work environment at all times.
- Communicated store priorities with department leads and management staff.
- Supported register coverage and front-end workflow during busy periods.
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Managed cash register operations including deposits, withdrawals, transfers.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Professional Dog Groomer
Petsmart
Midland
06.2004 - 07.2009
- Greeted pet parents and reviewed grooming requests in PetSmart salon
- Trimmed coats to breed standards and customer preferences
- Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
- Bathed dogs using PetSmart shampoo, conditioner, and skin-care products
- Brushed out mats and performed de-shedding treatments
- Clipped nails and cleaned ears with gentle handling
- Restrained dogs safely during grooming and drying tasks
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
- Sanitized tubs, tables, tools, and salon work areas
- Recommended PetSmart add-on services and retail grooming products
- Created customized haircuts based on individual breed standards or client requests.
Floor Manager
Petsmart
Midland, Texas
03.2003 - 06.2004
- Directed merchandising, stocking, and seasonal display setup across sales floor.
- Supervised floor associates during Petsmart store operations and customer service coverage.
- Monitored pet care areas for cleanliness, safety, and animal welfare standards.
- Trained associates on POS procedures, register support, and guest service.
- Coordinated inventory checks, stock replenishment, and backroom organization.
- Resolved customer concerns and supported personalized pet product recommendations.
- Enforced opening, closing, and daily floor readiness procedures.
- Communicated with management on staffing, priorities, and store conditions.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Provided training and guidance to new employees regarding store policies and procedures.
Department Manager
Walmart
Chesapeake, Virginia
06.2000 - 03.2003
- Managed Walmart department sales floor merchandising and product placement
- Trained associates on Walmart service standards and daily procedures
- Monitored inventory levels and replenished merchandise across department areas
- Maintained backroom organization and organized stock for efficient recovery
- Reviewed planograms and updated displays to match Walmart merchandising direction
- Enforced safety, cleanliness, and compliance standards throughout department operations
- Handled shift overstock, restocking, and inventory control.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Cash Office Associate
Walmart
Chesapeake, Virginia
09.1998 - 06.2000
- Balanced Walmart cash office drawers and prepared daily bank deposits.
- Verified cash receipts against register reports and sales records.
- Reconciled cash shortages and overages following Walmart policies.
- Maintained secure cash handling and confidential financial records.
- Verified cash drawer, counted money and balanced receipts.
- Processed cash pickups from registers and service desks.
- Performed opening and closing procedures according to established guidelines.
- Prepared and checked cashier register tills.
- Audited front-end tills for accuracy before store opening.
- Communicated discrepancies with Walmart front-end associates and management.
- Organized deposit paperwork and filed cash office documentation.
- Operated a variety of office equipment such as calculators, scanners.
- Trained new employees on proper cash handling techniques and policies.
Customer Service Manager
Walmart
Jacksonville, Florida
08.1996 - 09.1998
- Led Walmart customer service desk operations and front-end support routines.
- Resolved escalated complaints using calm communication and company policies.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained associates on service standards, register procedures, and customer issue handling.
- Coordinated refunds, exchanges, and price adjustments across Walmart service channels.
- Monitored associate schedules, task coverage, and daily service desk workflow.
- Collaborated with cashiers, managers, and departments to support customer needs.
- Reviewed store procedures for returns, claims, and customer account support.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Sandalwood High School
Jacksonville, FLSkills
- ERP data entry
- Inventory reconciliation
- Cycle counting
- Variance analysis
- Inventory documentation
- Warehouse operations
- Shrink control
- Shipping and receiving
- Handheld scanner operation
- RF scanner usage
- Computer tracking
- Part number management
- Forklift operation
- Team supervision
- Staff coaching
- Employee development
- Team training and development
- Attention to detail
- Problem solving
- Time management
- Multitasking Abilities
- Effective communication
- Verbal and written communication
- Team collaboration
- Professional and courteous
- Adaptability
- Verbal and written communication
- Computer tracking
Timeline
Inventory Control Specialist
Westlake Ace Hardware
01.2024 - 01.2026
Floor Supervisor
Westlake Ace Hardware
03.2010 - 01.2026
Professional Dog Groomer
Petsmart
06.2004 - 07.2009
Floor Manager
Petsmart
03.2003 - 06.2004
Department Manager
Walmart
06.2000 - 03.2003
Cash Office Associate
Walmart
09.1998 - 06.2000
Customer Service Manager
Walmart
08.1996 - 09.1998
Sandalwood High School