Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Solarte

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting as well as a dependable candidate who's successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excited to begin a new challenge with a successful team.

Overview

7
7
years of professional experience

Work History

Charter Regional Support

Charter Communications
11.2019 - Current
  • Improved customer satisfaction by finding creative solutions to problems
  • Create tickets with detailed documentation
  • Managed daily outgoing calls while adhering to predetermined quotas
  • Coordinate and communicate vital information, such as customer orders, service requests, and emergency alerts.
  • Dispatch tickets accordingly to service technicians
  • Improved operations by working with team members and customers to find workable solutions
  • Maintained customer records with timely and accurate database updates
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Answer and respond phone calls, emails, and smart lite tickets
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked closely with techs to ensure a safe smooth route.

Manager

Walmart Super Center
08.2017 - 10.2019
  • Improved customer satisfaction by finding creative solutions to problems
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Performed site evaluations, customer surveys and team audits
  • Led employee performance reviews and discussed improvement strategies with each team member
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Analyzed employee workloads to meet seasonal fluctuation needs
  • Greeted and assisted all customers daily in high traffic.

Education

GED -

Durham Community College
Durham, NC
10.2019

Skills

  • Regional support
  • Recording support tickets
  • Technical support services
  • Relationship development
  • Customer service expertise
  • Team building
  • Problem-Solving
  • Communications
  • Organization
  • Bilingual
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Documentation

Languages

Spanish
Native or Bilingual

Timeline

Charter Regional Support

Charter Communications
11.2019 - Current

Manager

Walmart Super Center
08.2017 - 10.2019

GED -

Durham Community College
Jennifer Solarte