Jennifer Solarte
Morrisville,NC
Summary
Punctual employee remaining composed in stressful situations and poised in busy settings. Offering background in customer service. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excited to begin new challenge with successful team.
Overview
7
7
years of professional experience
Work History
Dispatch
Charter Communications, Spectrum
11.2019 - Current
- Support the Carolina market
- ensure techs are status correctly
- manage tardiness to meet OTA
- handle escalations such as drop bury, cut lines.
- Enhanced customer experiences by providing timely and accurate information on service call.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Ensured timely escalation of high-priority issues to appropriate departments for swift resolution, minimizing impact on customers'' businesses.
Manager
Walmart
08.2017 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
Education
GED -
Durham Technical Community College
Durham, NC10.2019
Skills
- Dispatcher collaboration
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Training and mentoring
- Escalation management
- Call Center Customer Service
- Fluent Bilingualism
Timeline
Dispatch
Charter Communications, Spectrum
11.2019 - Current
Manager
Walmart
08.2017 - 11.2019
GED -
Durham Technical Community College