Mary Zorns
Canyon Country,Ca
Summary
To secure a position as an associate in a challenging environment in order to achieve corporate goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
DISPATCHER RSC 3
Charter Communications, Spectrum
VAN NUYS, CA
01.2020 - 09.2022
- Managed Residential and Business customer accounts.
- Resolved customer issues, Escalations 25+ per day
- Routing technicians to job sites
- Managed over 80 customer/technicians calls per day
- Adding equipment to customers' account
- Worked in an inbound call center
- Booked appointments for clients
- Scheduled Technician's routes daily
- AHT 98% average every month
- Managed technicians routes
- Handled customer escalations concerning Technicians
- Route Technicians all over Central California
- Created Construction Order
- Trained New Employees
- Set Daily, Weekly, and monthly goals for the team
- Team Lead
- Handled reservations
- Inventoried spreadsheets
- Received Awards for routing technicians & handling escalations
- Received Quarterly Achievement Award Every Quarter
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Learned and adapted quickly to new technology and software applications
- Resolved problems, improved operations and provided exceptional service
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Developed strong communication and organizational skills through working on group projects
- Paid attention to detail while completing assignments
- Gained extensive knowledge in data entry, analysis and reporting
RIDE SHARE DRIVER
LYFT
LOS ANGELES, CA
01.2019 - 01.2020
- Drove various numbers of passengers around Southern California
- Providing excellent customer service skills
- Always receiving a 5-star rating.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution
- Learned and adapted quickly to new technology and software applications
- Inspected vehicle regularly to identify and handle upkeep needs and maintain a professional appearance for customers.
- Maintained excellent condition of vehicles through re-fueling, cleaning, and repairing.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Followed applicable traffic regulations and traffic laws.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Helped passengers with luggage, collected fares and politely answered questions.
PROJECT MANAGER
AXIOM CONSTRUCTION
BURBANK, CA
01.2006 - 06.2018
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
Education
High School Diploma -
John F. Kennedy High School
Sacramento, CA06.2000
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Very Oriented -effective in verbal & written communication- Detailed & precise - Well
- Organized-exceptional time management- Able to problem solve
- Situation -Excellent critical thinking skills- Multitasker
- Microsoft Exchange 2013
- Dispatcher collaboration
- Office 365
- Reporting to dispatcher
- Utilized Troubleshoot Active Directory, Office 365, and a range of Microsoft Office suites
- Personnel training and development
- Customer-focused
- Cross-functional team collaboration
- Account management
- Quality assurance
- Complaint resolution
- Order fulfillment
- Route dispatch
- Multi-line phone talent
- Medical terminology knowledge
- Recordkeeping strengths
- Stocking and replenishing
- Documentation and reporting
- Empathetic and genuine
- Customer Relations
- Exemplary work ethic
- Service-oriented self-starter
- Microsoft Office Suite proficiency
- Outstanding communication skills
- Training development aptitude
- Technical Support
- Administrative support
- Shipping procedures understanding
- Key holder experience
- Creative problem solving
- Staff education and training
Timeline
DISPATCHER RSC 3
Charter Communications, Spectrum
01.2020 - 09.2022
RIDE SHARE DRIVER
LYFT
01.2019 - 01.2020
PROJECT MANAGER
AXIOM CONSTRUCTION
01.2006 - 06.2018
High School Diploma -
John F. Kennedy High School
Some College (No Degree) - Psychology
Southern New Hampshire University