Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jennifer Sookhoo

Coral Springs

Summary

Experienced professional with over 15 years of higher education and customer service experience. Possesses strong customer service skills, strategic planning, and analysis skills essential for driving growth. I am looking for a position where I can utilize my abilities and collaborative spirit to help the company reach new heights of success.

Overview

16
16
years of professional experience

Work History

Support Analyst

Anthology
08.2019 - Current
  • Responsible for troubleshooting software issues that affect the Financial Aid and Academics module.
  • Answer client's questions and concerns as they relate to the use of the software, Financial Aid, configurations and Satisfactory Academic Progress.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Collaborate with other teams to determine workarounds, resolutions and testing for client's questions or concerns. This would also include testing the system for possible defects and submitting for review.

Student Relations Specialist/Financial Aid Officer

Kaplan University
09.2009 - 06.2019
  • Handled customer's concerns by conducting research, listening carefully and taking appropriate action.
  • Counseled students and parents about financial aid and program details.
  • Reviewed files to ensure compliance with federal guidelines.
  • Uphold commitment to educational excellence and fostered an atmosphere of mutual respect and trust.
  • Assisted current and potential students with paperwork, FAFSAs and other required documentation.
  • Followed all company policies and procedures to deliver quality work.


Education

Bachelor's Degree - Arts

John Jay College of Criminal Justice
NY, NY
01.2002

Master's Degree - Education

Kaplan University
Davenport, IA
01.2013

Skills

  • Customer service
  • Effective time management
  • Analytical thinking
  • Decision-making
  • Communication skills
  • Outstanding social skills
  • Relationship building
  • Rapport building
  • Remote support
  • Support services
  • Client communication

Hobbies and Interests

  • I enjoy reading and writing, as well as walking.
  • I like to visit museums and explore local coffee shops.

Timeline

Support Analyst

Anthology
08.2019 - Current

Student Relations Specialist/Financial Aid Officer

Kaplan University
09.2009 - 06.2019

Master's Degree - Education

Kaplan University

Bachelor's Degree - Arts

John Jay College of Criminal Justice

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