Jennifer Sopko
East Moriches,NY
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
28
28
years of professional experience
Work History
Caregiver, Special Needs
IGHL
Moriches , New York
10.2023 - Current
- Recorded client status progress and challenges in logbooks and reports.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained accurate records of services rendered for each client.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Developed positive relationships with families of special needs individuals.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Drove clients to doctors' appointments and social outings.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Administered medication when needed according to doctor's instructions.
- Helped clients get in and out of beds and wheelchairs.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
Store Manager
Hanesbrands /hilco
East Moriches, NY
02.1997 - Current
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Assessed operational efficiency of the store's departments.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Developed strategies to maximize sales and profitability.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased visually appealing displays and signs to encourage customers to buy specific products.
- Ensured compliance with safety regulations and company policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and change orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained and mentored associates to teach daily tasks and procedures.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Prepared staff work schedules and assigned team members to specific duties.
- Created weekly work schedules for store personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Eastport High School
Eastport, NY06-1995
Skills
- Compassionate client
- Special needs care
- Complaint resolution
- Employee scheduling
- Customer service
- Store operations
- Cash management
- Building brand awareness
- Loss prevention
- Merchandising operations
- Sales analysis
- Visual merchandising
- Team Training
- Operational budgeting
- Hourly shift management
- Store operations oversight
- Competitor monitoring
- Employee terminations
- Team development
- Outstanding communication skills
- Sales strategies
- Team motivation
- Performance reviews
- Sales coaching
- Recruiting and hiring
- Store opening and closing
- Reliable
- Profit margin optimization
- MS office proficient
- Sales expertise
- Team leadership
- Delegating work
- Friendly and positive
Timeline
Caregiver, Special Needs
IGHL
10.2023 - Current
Store Manager
Hanesbrands /hilco
02.1997 - Current
High School Diploma -
Eastport High School