Jennifer Spolarich
Yuma,AZ
Summary
Adept at navigating high-stress situations with professionalism, I significantly enhanced customer loyalty at OptumRx through empathetic resolution of complaints. My expertise in customer service and active listening, coupled with proficient data entry skills, led to positive feedback and high retention rates. Achievements include training new staff and contributing to sales growth through effective upselling.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
7-11 Convenience Store
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Delivery Driver
Uber Eats
07.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Representative
OptumRx
01.2020 - 04.2022
- Enhanced customer satisfaction by resolving issues with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sizzli Maker
Wawa Food Markets
08.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Frontier Communications
04.2017 - 09.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Substitute Teacher, K-12
Kelly Services
08.2015 - 06.2017
- Utilized variety of instructional strategies to meet individual student needs.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service Representative
Circle K
01.2013 - 08.2016
Education
Early Childhood Education - Teaching
Medical Clinical Laboratory Assistant/Phlebotomy - Medical
05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Delivery Driver - Uber Eats
07.2022 - Current
Sizzli Maker - Wawa Food Markets
08.2021 - 03.2022
Customer Service Representative - OptumRx
01.2020 - 04.2022
Customer Service Representative - Frontier Communications
04.2017 - 09.2019
Substitute Teacher, K-12 - Kelly Services
08.2015 - 06.2017
Customer Service Representative - Circle K
01.2013 - 08.2016
Customer Service Representative - 7-11 Convenience Store
Kaplan University - Early Childhood Education , Teaching
Ultimate Medical Academy - Medical Clinical Laboratory Assistant/Phlebotomy, Medical