Jennifer Springstead
Harper Woods,MI
Summary
Results-driven manager with a strong focus on customer service, team leadership, and operational efficiency. Proven track record of enhancing client satisfaction and optimizing salon performance.
Overview
22
22
years of professional experience
Work History
Manager/Hairstylist
Great Clips Hair Salon
Fraser, MI
02.2012 - Current
- Led team in delivering exceptional customer service and maintaining salon quality standards.
- Implemented operational efficiencies that reduced wait times and improved client satisfaction ratings.
- Trained and mentored staff on best practices for hair care services and product recommendations.
- Managed scheduling and inventory to optimize staff productivity and resource allocation.
Hairstylist
Fanstastic Sams
Eastpointe, MI
07.2004 - 08.2010
- Delivered personalized hair consultations to assess client needs and preferences.
- Performed a variety of hairstyling techniques, including cuts, colors, and treatments.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Educated clients on proper hair care products and styling techniques for home maintenance.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ/Online06-2015
No Degree - Cosmetology
Warren Woods Adult Vocational
Warren, MI06-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Task delegation
- Staff management
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
Accomplishments
Independent Financial Representative, Primerica Financial Services, 2025-Present.
- Conducted detailed financial assessments for over 50 families to design customized strategies for debt reduction, savings and retirement.
- Educated clients on term life insurance and investment vehicles translating, complex financial terms into easily understood concepts.
- Managed a fully compliant independent practice by staying up to date industry regulations and state licensing requirements.
- utilizied Strong relationship building skills to expand client based by 25% through direct referrals.
Timeline
Manager/Hairstylist
Great Clips Hair Salon
02.2012 - Current
Hairstylist
Fanstastic Sams
07.2004 - 08.2010
Bachelor of Science - Business Administration
University of Phoenix
No Degree - Cosmetology
Warren Woods Adult Vocational