Jennifer Stahley
Frederick,MD
Summary
Dynamic leader with extensive experience at Frederick County Emergency Communications, adept in crisis management and multi-agency collaboration. Excelled in policy development, ensuring operational integrity, and fostering professional growth. Skilled in advanced communication systems and interpersonal communication, consistently achieving high standards of service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrator
Frederick County Emergency Communications
Frederick, MD
03.2019 - Current
- Collaborate with the Director and Assistant Director to develop and maintain comprehensive operational policies and programs
- Investigate internal and external concerns to ensure compliance and operational integrity
- Assist in planning and administering departmental budgets and coordinating procurement activities
- Oversee and manage scheduling using Telestaff software to ensure 24/7 adequate coverage for the communications center
Treasurer
Maryland Emergency Numbers Association
03.2020 - 03.2022
- Managed financial operations, ensuring transparency and compliance with organizational goals
- Supported statewide initiatives to enhance emergency communication systems
Emergency Communications Manager
Frederick County Emergency Communications
Frederick, MD
10.2017 - 03.2019
- Directed daily communications center operations, ensuring high standards of service
- Conducted performance evaluations for assigned employees, fostering professional growth
- Oversaw resource deployment and coordinated responses to emergencies
Emergency Communication Supervisor
Frederick County Emergency Communications
Frederick, MD
11.2014 - 10.2017
- Served as a secondary supervisor, supporting seamless communication center operations
- Prioritized and dispatched emergency responders and coordinated mutual aid requests
- Enforced policies and procedures to ensure consistent service delivery
Emergency Communications Specialist
Frederick County Emergency Communications
Frederick, MD
01.2006 - 11.2014
- Answered emergency and non-emergency calls for service, coordinating responses for police, fire, and medical assistance
- Operated multi-line telephone and technology systems, including TDD devices, alerting systems, and CAD systems
- Interpreted and translated information into appropriate codes, prioritizing and dispatching responders
- Reassured and verbally interrogated callers to assess and analyze emergency situations, providing solutions or referrals as needed
Education
Emergency Management
University of Maryland Global Campus
Hyattsville, MDSkills
- Emergency Call Handling and Dispatch Coordination
- Crisis Management and Multi-Agency Collaboration
- Policy Development and Enforcement
- Budget Administration and Procurement Oversight
- Staff Supervision and Scheduling (Telestaff)
- Advanced Communication Systems (CAD, TDD, Multi-Line Systems)
- Interpersonal Communication and Conflict Resolution
Accomplishments
- 2016 Team Award
- 2017 Frederick County Chamber of Commerce Public Safety Leadership Award
- 2018 Team Award
Certification
Emergency Telecommunicator Instructor
Certified Training Officer
Quality Assurance Certifications in Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch
References
References available upon request.
Timeline
Treasurer
Maryland Emergency Numbers Association
03.2020 - 03.2022
Administrator
Frederick County Emergency Communications
03.2019 - Current
Emergency Communications Manager
Frederick County Emergency Communications
10.2017 - 03.2019
Emergency Communication Supervisor
Frederick County Emergency Communications
11.2014 - 10.2017
Emergency Communications Specialist
Frederick County Emergency Communications
01.2006 - 11.2014
Emergency Management
University of Maryland Global Campus
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