Although my main focus of career choice over the last ten years has been in the
Nursing field, I recently decided it was no longer my path in life. As we all know
2020 has hit us all pretty hard and we have had to make changes in our daily
Living as well as our careers. Customer service however is not much different
from the career Iv held for the last decade. I provided customer service to people
every day. From my residents, the doctors, families who came to visit as well
as the many coworkers I had the pleasure to meet along the way. I always made
any of my residents day the very best that i could. Because if my resident wasn't
happy I wasn't happy. I loved the job I held in nursing but, I am just as excited to
see how far I can take the skills I have learned and used every day in nursing to
the new job of customer service.
Overview
9
9
years of professional experience
Work History
Nurse Connection
Albany, NY
04.2017 - 05.2020
Obtained client medical history, including medication information,
symptoms and allergies
Conferred with multidisciplinary healthcare team to help effectively
manage patient conditions with regular testing and vitals assessments
Gathered dietary information, assisted with feeding and monitored intake
to help patients achieve nutritional objectives and support wellness goals
Assisted patients with mobility needs, including moving to and from beds,
organizing wheelchairs and preparing assistive devices
Evaluated patients to identify and address wounds, behavioral concerns
and medically relevant symptoms
Complied with all company-specific guidelines and performed hands-on
nursing care to patients under RN supervision
Obtained biological specimens for ordered tests and prepared for
laboratory transport
Cared for clients with diagnoses such as respiratory failure, diabetes
Parkinson's disease and muscular dystrophy
Transported patients between rooms and appointments or testing
locations
Answered call lights and supported patient comfort and safety by adjusting
bed rails and equipment
Supported ambulation and physical therapy needs by conducting planned
exercise routines
Offered immediate assistance in emergency and routine paging situations
to evaluate needs and deliver care
Promoted good oral and personal hygiene by aiding patients with shaving,
bathing and teeth brushing
Oversaw and maintained patients' rooms, group living areas and nurse
stations.
CNA, Vestal Rehab
Vestal, NY
05.2016 - 04.2017
Conferred with multidisciplinary healthcare team to help effectively
manage patient conditions with regular testing and vitals assessments
Obtained client medical history, including medication information,
symptoms and allergies
Answered call lights and supported patient comfort and safety by adjusting
bed rails and equipment
Obtained biological specimens for ordered tests and prepared for
laboratory transport
Promoted good oral and personal hygiene by aiding patients with shaving,
bathing and teeth brushing
Complied with all company-specific guidelines and performed hands-on
nursing care to patients under RN supervision
Offered immediate assistance in emergency and routine paging situations
to evaluate needs and deliver care.
CNA, Meadowview
Montrose, PA
02.2011 - 04.2016
Conferred with multidisciplinary healthcare team to help effectively
manage patient conditions with regular testing and vitals assessments
Obtained client medical history, including medication information,
symptoms and allergies
Assisted patients with mobility needs, including moving to and from beds,
organizing wheelchairs and preparing assistive devices
Facilitated activities of daily living, including personal hygiene
management, feeding and ambulation.
Education
CNA Certification | Nursing -
SCCTC
01.2011
High School Diploma -
Montrose Area High School
06.2002
Skills
Feeding assistance expert
Transporting patients
EMR / EHR
Tube feedings and medications
Familiarity
Responding to emergencies
Recording Vital Signs
Observing Responses
Infection Control and Aseptic
Procedures
Documenting Behaviors
Conducting Intakes
Companionship and Emotional
Support
Chronic Disease Management
Compassionate
Adaptable
Trustworthy companion
Direct Patient Care
Timeline
Nurse Connection
04.2017 - 05.2020
CNA, Vestal Rehab
05.2016 - 04.2017
CNA, Meadowview
02.2011 - 04.2016
CNA Certification | Nursing -
SCCTC
High School Diploma -
Montrose Area High School
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