Angela L Strouse
LNA
Tucson,AZ
Summary
Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional certified in Caregiving and LNA .
Overview
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Aerotek
02.2021 - Current
- Tucson El Rio clinic screener.
- Take temperature of patients upon arrival to the clinic.
- Screen for covid symptoms to verify which side of the clinic patients should be seated into.
- Keep social distancing in effect safely.
- Clean and sanitize all heavy traffic items … Door handles, light switches and seats.
Casa Adobes/Casa Chapala
Tucson, AZ
11.2020 - 02.2021
- Certified Caregiver.
- Patient care: Provide care to elderly and disabled clients in a professional and compassionate manner.
- Duties include meal preparation, personal hygiene and bathroom needs, patient lifting, vitals recording and administering medication according to prescription schedule.
Pharmacy Claim Processor
Fairmount Assisted Living & Memory Care
Tucson, AZ
06.2020 - 10.2020
- Certified Caregiver.
- Patient care: Provide care to elderly and disabled clients in a professional and compassionate manner.
- Duties include meal preparation, personal hygiene and bathroom needs, patient lifting, vitals recording and administering medication according to prescription schedule., Responsible for accurate and efficient adjudication of BCBS paper claims from electronic image in a production environment.
- Processing and adjudicating BCBS paper claims.
- Maintaining integrity of claims receipts in accordance with standard claims operating and adjudication procedures.
- Accurately resolving pending claims using state and federal regulations and specific health plan criteria.
- Working within turnaround times to meet client performance guarantees for claims processing.
- Meeting productivity and accuracy standards.
Claims Processing Rep
Geico CSR
Tucson, AZ
03.2019 - 09.2019
- Provide a first point of contact for customers involved in accidents.
- Provide empathy and provide outstanding customer service during traumatic experiences and situations.
- Verify accident location, involved parties, injury, and escalate to proper department.
- Handle many accidents claims from start to finish.
Turbo Tax Product support
Concentrix WFH
Tucson, WFH
09.2018 - 03.2019
- Inbound phone and video customer service/technical support.
- Research, analyze and determine an appropriate course of action for TurboTax customers.
- Serve as ambassador for the TurboTax brand.
- Take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
- Process payments for upgrades and e-filing fees.
- Document all issues, resolution and follow up actions.
Claims Rep
Geico CSR
Tucson, AZ
01.2017 - 06.2018
- Provide a first point of contact for customers involved in accidents.
- Provide empathy and provide outstanding customer service during traumatic experiences and situations.
- Verify accident location, involved parties, injury, and escalate to proper department.
- Handle many accidents claims from start to finish.
Citibank Customer Service Rep
Citi Cards
Tucson, AZ
07.2016 - 11.2016
- Effectively break down information and identify opportunities to gain client agreement and trust.
- Take ownership of every client experience.
- Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues.
- Achieve monthly individual and team based targeted performance goals.
- Commit to treating clients and teammates with the utmost integrity and respect.
Fraud Prevention Rep
Macy’s Credit and Customer Service
Tempe, AZ
10.2015 - 05.2016
- Effectively answer and resolve issues regarding credit card billing issues that are fraudulent, closing down accounts and reissuing new accounts for consumers that experience fraudulent transactions.
- Initiate fraud review cases and send out Statements of Fraud for the consumer to fill out.
- Validate customer identity over the phone by policy-based procedures.
- Per policy verified and added authorized buyers to accounts.
- Verified online orders and contacted card holders to verify current account activity.
- Effectively answer and resolve issues regarding purchases and delivery of merchandise.
United HealthCare
Phoenix, AZ
12.2011 - 09.2015
- Community State Processor Medicare/ Medicaid NJ.
- Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims.
- Analyze and identify trends and provide reports as necessary.
- Consistently meet established productivity, schedule adherence, and quality standards.
- Train team members one-on-one and in group settings on how to resolve claims processing issues.
- Train existing new hire processors by auditing and instructing how to resolve processing issues using the CSP Facets claims processing platform.
- Back-up Subject Matter Expert for processing team.
- Assist in resolving complicated CSP Facets processing issues via War Room calls.
- Processed on both Diamond and CSP Facets platforms for NJ and APIA plans.
- Subject Matter Expert (SME) provided on the job training and act as a resource to processor for clarification of information and procedures, and assisted Supervisor with daily and weekly reports.
Education
Excellence – CNA Certified Nursing Assistance (graduating in April 2021 - CNA
ACE Academy of Caregiving
Tucson, AZ 01.2021 - 05.2021
of Caregiving and Excellence – Certification of Caregiving - Care Giver
ACE Academy For Caregiving Excellence
Tucson, AZ 06.2020 - 07.2020
Associate of Occupational Studies degree - Hospital & Health Services Management
Heritage College, Midwest Ear Institute
01.2010 - 01.2011
Skills
Claims
Reporting skills
Documentation abilities
Interpersonal Communication
Responsible
MS Office
Critical thinking
Written Communication
Excellent work ethic
Basic math
Troubleshooting
Customer Service
Training & Development
Dementia and Alzheimer's knowledge
Recording vital signs
Observing responses
Measuring bodily fluids
Documenting behaviors
Companionship and emotional support
Tube feedings and medications familiarity
Feeding assistance expert
Certification
Certified Nurse Assistant (CNA)
Timeline
Aerotek
02.2021 - Current
Excellence – CNA Certified Nursing Assistance (graduating in April 2021 - CNA
ACE Academy of Caregiving
01.2021 - 05.2021
Casa Adobes/Casa Chapala
11.2020 - 02.2021
of Caregiving and Excellence – Certification of Caregiving - Care Giver
ACE Academy For Caregiving Excellence
06.2020 - 07.2020
Pharmacy Claim Processor
Fairmount Assisted Living & Memory Care
06.2020 - 10.2020
Claims Processing Rep
Geico CSR
03.2019 - 09.2019
Turbo Tax Product support
Concentrix WFH
09.2018 - 03.2019
Claims Rep
Geico CSR
01.2017 - 06.2018
Citibank Customer Service Rep
Citi Cards
07.2016 - 11.2016
Fraud Prevention Rep
Macy’s Credit and Customer Service
10.2015 - 05.2016
United HealthCare
12.2011 - 09.2015
Associate of Occupational Studies degree - Hospital & Health Services Management
Heritage College, Midwest Ear Institute
01.2010 - 01.2011