Jennifer Stanley
Tacoma
Summary
A challenging customer service or clerical position with the opportunity for growth based on work ethic.
I enjoy a challenging work environment and get along well with co-workers. I am focused and disciplined with a strong work ethic and adapt quickly to a continually changing work atmosphere. I’m a quick learner; a team player and hard worker to ensure client’s needs are met quickly and efficiently. With my skills and experience I am sure I would make a positive addition to your company.
Overview
13
13
years of professional experience
Work History
Table Games Dealer
Emerald Queen Casino
Fife
12.2019 - 12.2025
- Dealt cards for various table games, ensuring smooth gameplay and adherence to rules.
- Monitored player behavior to maintain a positive gaming environment and resolve conflicts.
- Managed cash transactions, accurately handling chips and payouts during gaming sessions.
Lane Operator
Applus Technologies
04.2016 - 12.2019
- Lane Operator is to perform a brief vehicle safety inspection consisting of visually scanning for excessive oil/coolant/fuel leaks, front and rear tire wear, excessive smoke and/or inadequate ground clearance.
- If any safety problem are evident, the Lane Operator will notify the customer of the problem and ask them return once the problem has been corrected.
- The Lane Operator will verify the location and access the OBD connector on all 1996 and newer model vehicles.
- Also, perform a TSI (Two Speed Idle)test on vehicles that are 1992 -1995 or on all non-compliant OBD II, gasoline powered vehicles and those greater than 8,500 GVWR, or if the OBD II port is blocked or inaccessible on the vehicle initial test.
ILR Initial Loss Report
Randstad for State Farm
06.2015 - 10.2015
- Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.
- Receive and process claim information, and communicate with internal and external customers via phone and other communication channels.
- Work in a team environment to handle and investigate low complexity/high volume work in a call center environment.
Operator
First Transit
05.2014 - 10.2014
- Provide vital services to children and adults with disabilities, help clients get to and from doctor appointments, work and etc.
- Take the time to get to know the passengers and provide flexible and responsive local services.
Business Development Associate
Larson Automotive Group
01.2013 - 03.2014
- Provide accurate and appropriate information in response to customer inquiries.
- Demonstrate mastery of customer service call script within specific time frames.
- Address customer service inquiries in a timely and accurate fashion.
- Built customer loyalty by placing follow up calls for customers who report product issues.
- Properly direct inbound calls in phone queues to improve call flow.
Education
Tacoma Community College
Tacoma, WAIIA International Institute of the Americas
Tacoma Community College
Tacoma, WADiploma -
Lincoln High School
Personal Overview
I enjoy a challenging work environment and get along well with co-workers. I am focused and disciplined with a strong work ethic and adapt quickly to a continually changing work atmosphere. I’m a quick learner; a team player and hard worker to ensure client’s needs are met quickly and efficiently. With my skills and experience I am sure I would make a positive addition to your company.
Timeline
Table Games Dealer
Emerald Queen Casino
12.2019 - 12.2025
Lane Operator
Applus Technologies
04.2016 - 12.2019
ILR Initial Loss Report
Randstad for State Farm
06.2015 - 10.2015
Operator
First Transit
05.2014 - 10.2014
Business Development Associate
Larson Automotive Group
01.2013 - 03.2014
Tacoma Community College
IIA International Institute of the Americas
Tacoma Community College
Diploma -
Lincoln High School