JENNIFER STASH
Bristol,CT
Summary
Organized and efficient Patient Administrative Associate strengths include strong communication skills, prioritizing patient needs, and maintaining confidentiality. Enthusiastic professional eager to help hospital increase efficiency and improve patient service by providing exceptional support. Hardworking, methodical and ready to handle any challenge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Administrative Associate-Surgical Oncology
Hartford Healthcare/ Midstate Medical Center
Meriden, CT
04.2023 - Current
- Perform delegated functions, provide administrative support.
- Communicate with members of health care team.
- Optimize use of resources and tools effectively and efficiently service the needs of patients.
- Contribute to successful operation of work area functioning in accordance with hospital standards, policies, and procedures.
- Handle patient inquiries and resolve concerns promptly.
- Maintain confidentiality of patient information per compliance standards.
- Train new staff on administrative procedures and best practices consistently.
- Maintain confidentiality of patient information in accordance with HIPAA regulations.
- Greet patients and visitors upon arrival to the facility, provide assistance as needed.
- Answer incoming calls from patients, responding to inquiries and directing them to the appropriate department or personnel.
- Assist in maintaining a clean and orderly front desk area at all times.
- Provide administrative support services such as filing, faxing, photocopying and scanning documents.
- Organize and maintainoffice supplies to promote team productivity.
Patient Administrative Associate-Emergency Dept.
Hartford Healthcare- Hartford Hospital
Hartford, CT
11.2022 - 04.2023
- Maintained accurate electronic health records using healthcare management systems.
- Trained new administrative staff on hospital procedures and software usage.
- Resolved patient concerns promptly to enhance overall satisfaction with services.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Answered incoming calls from patients, responding to inquiries and directing them to the appropriate department or personnel.
- Responded promptly to requests from physicians or other healthcare providers for additional information related to patient care.
Janitor
Cleaning Crew
Avon, CT
04.2017 - 11.2021
- Worked Independently to clean, sanitize and maintain office space, restrooms and public areas within facility.
- Restocked supplies and monitored inventory.
- Maintained cleanliness in facilities by sweeping, mopping, and dusting regularly.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Covid Testing Associate/ Vaccine Registration
Hartford Healthcare Midstate Medical Center/Oakdale Vaccine Center
CT
12.2020 - 04.2021
- Perform non-clinical tasks associated with Covid testing collection while ensuring safety, sterility and confidentiality.
- Properly identify patients and collect swab sample.
- Confirm identification of patients, control flow of cars and walk ins through tents to ensure safety.
- Register patients into EPIC system upon arrival for scheduled vaccination appointment.
Customer Service Representative
Edible Arrangements
Hamden, CT
05.2015 - 08.2016
- Courteous, timely customer assistance.
- Managed incoming calls on multiline phone.
- Responsible for taking orders, filing accordingly, accepting payment.
- Gathering arrangement materials, assembling, packaging, and delivering orders.
- Cleaning, sanitizing, and maintaining safe, healthy work environment.
Machine Operator
Amphenol
Hamden, CT
03.2014 - 01.2015
- Duties included setting up, running machines, maintaining supplies to complete specified product.
- Follow safety protocols in assembling product and maintaining clean, safe workspace.
Education
Registered Medical Assistant Program -
Tunxis Community College
Farmington, CTAdult Highschool Diploma -
Cape Fear Community College
Wilmington, NCSkills
- Time Management
- Mindfulness
- Adaptability/Flexibility
- Office organization
- Attention to detail
- Resource optimization
- Patient confidentiality
- Healthcare administration
- Strong empathy
- Continuous improvement
- Interpersonal communication
- Multitasking Abilities
- Problem-solving aptitude
Certification
- Basic Life Support CPR & AED, American Heart Association, 11/14/20
- Registered Medical Assistant, AMT, 11/13/21, 12/01/26
Timeline
Patient Administrative Associate-Surgical Oncology
Hartford Healthcare/ Midstate Medical Center
04.2023 - Current
Patient Administrative Associate-Emergency Dept.
Hartford Healthcare- Hartford Hospital
11.2022 - 04.2023
Covid Testing Associate/ Vaccine Registration
Hartford Healthcare Midstate Medical Center/Oakdale Vaccine Center
12.2020 - 04.2021
Janitor
Cleaning Crew
04.2017 - 11.2021
Customer Service Representative
Edible Arrangements
05.2015 - 08.2016
Machine Operator
Amphenol
03.2014 - 01.2015
Registered Medical Assistant Program -
Tunxis Community College
Adult Highschool Diploma -
Cape Fear Community College