Jennifer Steger

• Upheld financial integrity by adhering to internal controls and reporting suspicious transactions in a timely manner.
• Ensured confidentiality of financial documents, facilitating audit readiness and compliance reviews.
• Managed confidentiality of sensitive financial information to preserve trust.
• Fostered positive work environment through professional conduct and effective communication with colleagues and supervisors.
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• Processed customer cash, credit/debit, and mobile transactions at POS checkout, ensuring accurate payment posting.
• Scanned merchandise, applied coupons, confirmed correct pricing to ensure transaction accuracy.
• Diagnosed register malfunctions and payment issues, maintaining operational efficiency of self-checkout lanes.
• Responded to customer requests with accurate product location details, pricing information, and clarification of store policy.
• Diagnosed register malfunctions and payment problems to keep self-checkout lanes operational.
• Managed incoming calls to assist customers and address inquiries., directing them to appropriate personnel and recording messages for efficient communication.

• Processed cash, credit, debit, and mobile payments accurately at checkout.
• Scanned item barcodes, applied eligible coupons, and confirmed price accuracy for each transaction.
• Directed shoppers to product locations, clarified pricing inquiries, and resolved checkout issues to enhance customer satisfaction.
• Bagged groceries carefully to protect fragile items and ensure smooth customer service.
• Maintained organized checkout area, supporting efficient operations and adherence to store policies.

• Managed opening and closing procedures, ensuring cash drawer accuracy and security of sales floor operations.
• Managed cash register operations to maintain transaction accuracy, complete daily drawer balancing, and reduce discrepancies.
• Conducted interviews and hired staff associates, supporting consistent onboarding and adherence to company policies.
• Investigated and documented reported issues, communicated findings to higher management with clear supporting details.

• Managed front-store operations, ensuring efficient register coverage and adherence to customer service standards for seamless shift transitions.
• Monitored and enforced safety, loss prevention, and operational standards during assigned shifts to ensure compliance.
• Conducted associate training covering POS transaction procedures, stocking standards, and customer service expectations.
• Verified cash handling records, reconciled drawer balances, and corrected discrepancies per store procedures.
• Resolved customer concerns to enhance service quality and uphold company policies.
• Supported store management to maintain service and quality standards in daily operations.
• Developed long-term client relationships through dedicated assistance and effective issue resolution.

VITA Tax Assistant in 2014 and 2015

• Dean's List
• Honor Roll
• 4.0 GPA
• Ranked in Top 5% of class
• Art Education: Textile Design and Fabric Arts
• Art Education: Culinary Arts and Restaurant Management
• Club Activities: Mendocino College Orchestra
• Volunteer Activities: Redwood Academy Parent Volunteer of the Year Award, 2019
• Extracurricular Activities: Redwood Academy On-Site Committee Board Secretary 2017, 2018, 2019