Jennifer Steinmetz
Huber Heights
Summary
Proactive Utility Specialist with expertise in utility management and vendor relationship management. Skilled in enhancing tenant satisfaction and operational efficiency through effective communication and team collaboration. Committed to promoting workplace safety and implementing improved training protocols. Ready to leverage several years of experience to drive operational improvements.
Overview
3
3
years of professional experience
Work History
Utility Specialist
Vinebrookhomes
Vandalia
11.2022 - 07.2025
- Coordinated timely utility service requests for multiple properties, ensuring uninterrupted service.
- Managed vendor relationships to secure reliable service delivery and uphold quality standards.
- Collaborated with team members to efficiently resolve tenant utility issues, enhancing tenant satisfaction.
- Facilitated communication between tenants and utility providers for seamless service access.
- Assisted in developing standard operating procedures for utility management processes.
- Reviewed service tickets and investigated customer complaints to identify problems.
- Coordinated daily utility repair activities with teammates and supervisor.
- Provided technical support to other departments regarding their use of utilities in day-to-day operations.
- Recorded all utility services in job ticketing system for accurate tracking.
Education
High School Diploma -
Wayne High School
Huber Heights, OH06-1990
Some College (No Degree) - Business Administration
Sinclair Community College
Dayton, OHSkills
- Utility management
- Billing procedures
- Customer relationship management
- Data analysis
- Issue resolution
- Proactive problem solving
- Team collaboration
- Attention to detail
- Time management
- Work Autonomously
- Effective communication
Timeline
Utility Specialist
Vinebrookhomes
11.2022 - 07.2025
High School Diploma -
Wayne High School
Some College (No Degree) - Business Administration
Sinclair Community College