Jennifer Stenhouse

Maintain the safety and privacy of individuals with physical and mental disabilities. Supervise the individuals while providing an engaging, interactive and entertaining environment giving a sense of purpose and schedule.

• Assisted clients with daily living tasks for increased autonomy and satisfaction.
• Conducted regular evaluations of client needs and preferences to adjust support plans accordingly for optimal outcomes.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Entrusted to handle confidential and sensitive situations in professional matter.

• Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
• Turned in excess cash to maintain drawer security.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Maintained confidentiality of information regarding clients and company.
• Handled cash transactions and maintained sales and payments records accurately.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Verified patient insurance coverage and collected required co-payments.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

• Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Maintained clean and safe environment to promote patient safety and comfort.
• Collected and transported specimens to prepare for lab testing.
• Experience in Dialysis, Med/Surgical, Pediatrics, Post Anesthesia and Same Day Surgery.