Jennifer Stephens
Kent,WA
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Employee
Jumpin Jambalaya
Seattle, WA
2022.05 - Current
- Operated POS system and processed customer orders efficiently.
- Collaborated successfully with diverse team members to enhance service quality.
- Identified customer needs promptly to ensure satisfaction.
General Manager
Ezell's Famous Chicken
Seattle, WA
1996.09 - Current
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, and sales.
- Developed and implemented operational strategies to enhance efficiency and reduce costs.
- Recruited and hired qualified staff, streamlining the onboarding process.
- Oversaw customer service initiatives to maximize satisfaction and retention.
C.O.O.
Ezell's Express
Seattle, WA
2013.05 - 2022.10
- Established policies and procedures to enhance operational efficiency.
- Cultivated relationships with industry leaders to drive growth opportunities.
- Led organizational development initiatives for improved adaptability to market changes.
Education
High School Diploma -
Garfield High School
Seattle, WA2001-06
Some College (No Degree) -
Seattle Central Community College
Seattle, WASkills
- Customer Service
- Operational Strategy
- Team Building
- Staff Recruitment
- Inventory Control
- Budget Management
Certification
- Serv Safe Certification Jun 2022- Current
Timeline
Employee
Jumpin Jambalaya
2022.05 - Current
C.O.O.
Ezell's Express
2013.05 - 2022.10
General Manager
Ezell's Famous Chicken
1996.09 - Current
High School Diploma -
Garfield High School
Some College (No Degree) -
Seattle Central Community College