Jennifer Stevens-Paige
Schenectady,NY
Summary
Proven track record in enhancing customer satisfaction and ensuring the safety and comfort of passengers, demonstrated during my tenure as Life & Health Agent . Expert in health and hygiene, coupled with unparalleled patience and empathy, I excel in high-pressure environments, driving positive outcomes and compliance with industry standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BJ's Wholesale
05.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
School Bus Attendant
Mohonasen Csd
09.2020 - 09.2022
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
Life & Health Insurance Agent
New York Life Insurance Co
05.2018 - 05.2020
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
Life & Health Insurance Agent
Bankers Conseco Life Insurance
12.2012 - 03.2018
- Provided comprehensive customer service to drive client satisfaction.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
Education
Bachelor of Science - Marketing Management
Siena College
Latham, NY06-2000
Skills
- Patience and empathy
- Health and hygiene
- Punctuality
- Child supervision
- Relationship building
- Customer service
- Active listening
- Data entry
- Critical thinking
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Emergency Evacuation Training Certificate - Various providers.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- School Bus Endorsement - Department of Transportation (DOT)/State.
- School Bus Safety Coordinator Certification – National Association for Pupil Transportation (NAPT).
- Transporting Students with Disabilities & Special Needs Endorsement – National Association for Pupil Transportation (NAPT).
- Child Passenger Safety Technician (CPST) - Safe Kids Worldwide.
- First Aid Certification
Timeline
Customer Service Representative
BJ's Wholesale
05.2022 - 12.2024
School Bus Attendant
Mohonasen Csd
09.2020 - 09.2022
Life & Health Insurance Agent
New York Life Insurance Co
05.2018 - 05.2020
Life & Health Insurance Agent
Bankers Conseco Life Insurance
12.2012 - 03.2018
- First Aid Certification - American Red Cross or American Heart Association.
- Emergency Evacuation Training Certificate - Various providers.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- School Bus Endorsement - Department of Transportation (DOT)/State.
- School Bus Safety Coordinator Certification – National Association for Pupil Transportation (NAPT).
- Transporting Students with Disabilities & Special Needs Endorsement – National Association for Pupil Transportation (NAPT).
- Child Passenger Safety Technician (CPST) - Safe Kids Worldwide.
- First Aid Certification
Bachelor of Science - Marketing Management
Siena College
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