Jennifer Stillman
Cobden,USA
Summary
Dynamic professional with strong communication skills and extensive experience at the Bursar’s Office, excelling in financial operations and project management. Proven ability to enhance departmental efficiencies through strategic planning and technical troubleshooting. Adept at fostering cross-functional cooperation and delivering exceptional customer service, ensuring seamless student billing and cash management processes.
Overview
27
27
years of professional experience
Work History
Business Administrative Associate
Bursar’s Office
07.2021 - Current
- Responsible for managing all university cash operations and departmental cash balancing, deposits, and processes; ensuring daily balancing and reporting.
- Review and reconcile monthly and year-end financial reports and schedules for multiple bursar clearing and revolving accounts for general ledger reporting.
- Manages the administration and legal compliance of educational tax documentation, including 1098-T reporting, W-9 certifications, and international tax filings.
- Overseeing departmental records management, student billing, security procedures, and departmental policies and operations, troubleshooting functional and technical departmental issues,
- Serves as a key strategic partner on multiple university committees and focus groups, including but not limited to the SIS Security Team, New Student Programming/Orientation team, and various search committees, Financial Literacy Team, Student Information System Implementation Bursar Team Lead
IT Manager/Administrative Coordinator
Bursar’s Office
03.2008 - 07.2021
- Responsible for supervising staff, directing departmental records management functions department, monthly student billing, 1098-T production, unapplied cash balancing, overall knowledge of the policies, operations and procedures of the Bursar’s Office, troubleshooting functional and technical departmental issues, and student orientation sessions and community relations.
- Orchestrated system upgrades and ensured seamless transitions for all users.
- Collaborating with various campus departments in a variety of projects and committees and presenting at student and parent orientations.
IT Technical Associate
Bursar’s Office
08.2006 - 03.2008
- Responsible for the operation and maintenance of the Local Area Network, including installation of computers on the network, installing hardware/software and upgrades, monitoring and maintaining all departmentally used systems.
- Providing technical expertise, continual analysis of departmental policies and procedures for optimal efficiencies, and defining ongoing electronic and automation needs of the Bursar’s Office.
- This includes identifying problems and potential advancements, maintaining the departmental web site and assisting in the operations of Information Management Services in the Bursar’s Office.
LAN Support Specialist
Bursar’s Office
03.2001 - 08.2006
- Responsible for assisting with the technical needs of the department.
- This includes installation of desktop hardware and software, troubleshooting all technical issues, cashiering system issues and acting as liaison with various system vendors.
- Implementing and maintaining the departmental deposit system and assisting all campus departments with making deposits and proper cash reporting.
Cashier
Bursar’s Office
09.1998 - 03.2001
- Responsible for processing student payments and departmental deposits, daily cash balancing, and advising students regarding their account balances.
Education
MBA - Business Administration
Southern Illinois University
Carbondale, IL05.2026
Bachelor of Science - Information Systems Technology
Southern Illinois University
Carbondale, Illinois05.2006
Associate of Applied Science - Radiologic Technology, Allied Health Career Specialties
Southern Illinois University
Carbondale, Illinois08.1993
Some College (No Degree) - Core Curriculum
Shawnee Community College
Ullin, ILHigh School Diploma -
Anna- Jonesboro Community High School
Anna, Illinois05.1990
Skills
- Fiscal Governance & Regulatory Compliance: Oversees all university cash handling operations and the development of rigorous policies, ensuring institutional integrity and continuous audit-readiness for fiscal officers and regulatory bodies
- Complex Account Resolution: Leverages expert diagnostic skills and interpersonal diplomacy to resolve sensitive student and university financial situations; combines creative problem-solving with university policy expertise to provide tailored account solutions
- Institutional Stakeholder Engagement: Serves as a primary liaison across the university hierarchy, facilitating high-level collaboration between administrators, auditors, faculty, and staff to deliver seamless support to university departments, students and families
- Strategic Operations & Efficiency: Directs project management and systems implementations with a dedicated focus on optimizing workflows, managing vendor relations, and increasing operational efficiencies through long-term strategic planning
Activities
- Member of the Illinois Large Public Institute Bursar Planning group
- Sigma Kappa Sorority, 2015 - current, National Vice President of Housing Operations, Sorority Advisory Board Supervisor
- Special Olympics of Southern Illinois, 1999 - current, Key Volunteer
Timeline
Business Administrative Associate
Bursar’s Office
07.2021 - Current
IT Manager/Administrative Coordinator
Bursar’s Office
03.2008 - 07.2021
IT Technical Associate
Bursar’s Office
08.2006 - 03.2008
LAN Support Specialist
Bursar’s Office
03.2001 - 08.2006
Cashier
Bursar’s Office
09.1998 - 03.2001
MBA - Business Administration
Southern Illinois University
Bachelor of Science - Information Systems Technology
Southern Illinois University
Associate of Applied Science - Radiologic Technology, Allied Health Career Specialties
Southern Illinois University
Some College (No Degree) - Core Curriculum
Shawnee Community College
High School Diploma -
Anna- Jonesboro Community High School