Jennifer Stoudt
Alburtis,PA
Summary
Highly reliable professional with extensive experience in fast-paced hospitality environments. Skilled in problem-solving, multitasking, and team collaboration, consistently ensuring customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Waitress
Jak's Downtown Diner
Topton, PA
03.2006 - Current
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Trained and mentored new staff on menu items and service protocols.
- Used cash registers and credit card machines to cash out customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Bartender
Ray A Master, Topton American Legion Post 217
Topton, PA
05.2020 - Current
- Managed bar operations, ensuring efficient service and customer satisfaction. Developed and maintained drink menu, incorporating seasonal ingredients.
- Trained and mentored new bartenders in techniques and customer engagement.
- Established strong relationships with patrons, enhancing repeat business opportunities.
- Coordinated and served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Waitress
Starlite Diner
Allentown, PA
06.2021 - 05.2023
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Implemented upselling techniques, enhancing overall dining experience and increasing revenue.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Security Shift Lead
Bear Creek Mountain Resort
Macungie, PA
01.2021 - 07.2022
- Supervise security personnel to ensure compliance with protocols and standards.
- Control and secure high volume events.
- Coordinate emergency response procedures and drills for staff readiness.
- Train new security officers on policies, procedures, and equipment use.
- Review incident reports to improve response strategies and minimize future risks.
- Maintain and conduct situations to ensure guest satisfaction.
Education
Bachelor of Science - English
Kutztown University of Pennsylvania
Kutztown, PASkills
- Strong multitasking
- Customer service expertise
- Highly reliable
- Team player attitude
- Engaging personality
- Payment processing
- Handling difficult customers
Timeline
Waitress
Starlite Diner
06.2021 - 05.2023
Security Shift Lead
Bear Creek Mountain Resort
01.2021 - 07.2022
Bartender
Ray A Master, Topton American Legion Post 217
05.2020 - Current
Waitress
Jak's Downtown Diner
03.2006 - Current
Bachelor of Science - English
Kutztown University of Pennsylvania