Jennifer Stringer
Wichita
Summary
Dynamic logistics professional with extensive experience in the United States Air Force, excelling in cargo management, personal property operations, and quality assurance. Proven ability to enhance operational efficiency through meticulous attention to detail and effective problem-solving. Recognized for fostering teamwork and delivering exceptional customer service while ensuring compliance with stringent military standards. Demonstrates versatility and adaptability through successful performance outside of core career field roles, including serving as a Unit Deployment Manager (UDM), Unit Training Monitor (UTM) and Military Training Leader (MTL). Proven to quickly adapt to diverse responsibilities while maintaining mission readiness and supporting organizational goals.
Overview
12
12
years of professional experience
Work History
NCOIC, Outbound Cargo
United States Air Force
10.2024 - Current
- Supervise the inspection, documentation, and shipment of outbound cargo, ensuring compliance with transportation and safety standards.
- Review and validate shipping documents such as DD Form 1387, 1149, and 1907 to ensure accuracy and completeness.
- Oversee the preparation and certification of hazardous materials for air and surface transport, following AFMAN 24-204 guidelines.
- Manage cargo load planning and coordinate with aerial port operations to meet aircraft configuration and weight requirements.
- Maintain accountability of government property through accurate cargo tracking and data entry in systems such as GATES and TC-AIMS.
- Conduct training and mentorship for junior Airmen, ensuring they are proficient in cargo handling procedures and safety protocols.
- Troubleshoot logistical issues and provide solutions to prevent delays or non-compliance during mission-critical operations.
- Liaise with supply, maintenance, and transportation units to synchronize outbound shipments with mission timelines and operational priorities.
- Enforce strict adherence to security procedures for classified and sensitive cargo movements.
- Prepare and submit reports and metrics to leadership on cargo processing status and team performance.
Military Training Leader
United Stated Air Force
10.2021 - 10.2024
- Serve as a mentor, counselor, and supervisor to Non-Prior Service Airmen assigned to the 59th Training Group across 16 medical career fields.
- Guide and support Airmen transitioning from Basic Military Training, ensuring their development and adherence to Air Force standards.
- Promote a fit-to-fight mindset and prepare Airmen to be mission-ready through consistent mentorship and accountability.
- Oversee out-processing and departure procedures, ensuring timely and safe transitions to Phase II training sites and first duty stations.
- Ensure students meet all requirements and are properly briefed prior to their report dates for continued mission readiness.
NTS, Supervisor
United States Air Force
10.2020 - 10.2021
- Supervise and manage the processing of Non-Temporary Storage (NTS) requests for service members, retirees, and DoD civilians, ensuring compliance with DTR, JTR, and AFI 24-602.
- Coordinate with transportation service providers (TSPs) and storage facilities to arrange pickup, storage, and delivery of household goods in accordance with entitlements.
- Verify and validate shipment documentation in the Defense Personal Property System (DPS), ensuring accurate data entry, storage authorizations, and entitlements.
- Conduct quality assurance inspections and resolve customer service issues related to lost, damaged, or delayed household goods in storage.
- Brief members on NTS entitlements, policies, and procedures, ensuring clear understanding of storage limits, expiration timelines, and claim processes.
- Maintain accountability and tracking of all NTS shipments by updating shipment statuses and storage extensions in DPS and other transportation systems.
- Collaborate with finance and legal offices to ensure proper handling of claims, reimbursements, and storage-related disputes.
- Train and mentor junior airmen and civilian personnel on proper processing procedures, entitlements, and customer service best practices.
Quality Assurance Craftsman
United States Air Force
02.2020 - 10.2020
- Conduct quality assurance inspections on personal property shipments and storage facilities to ensure compliance with DTR, JTR, and DoD Personal Property Program standards.
- Monitor Transportation Service Provider (TSP) performance through inspection reports, customer feedback, and incident tracking in the Defense Personal Property System (DPS).
- Investigate and resolve service failures, loss/damage claims, and shipment delays, ensuring accountability and corrective action from TSPs.
- Evaluate documentation and procedures for accuracy and completeness, identifying discrepancies and recommending process improvements.
- Brief customers on entitlements and quality expectations, reinforcing proper procedures for shipment preparation, pickup, and delivery.
- Maintain QA files and generate monthly trend reports to identify systemic issues and enhance program compliance.
- Serve as liaison between JPPSO, TSPs, and service members to promote customer satisfaction and enforce quality standards.
- Conduct training sessions for new personnel on QA policies, DPS usage, and inspection protocols.
- Coordinate random, targeted, and follow-up inspections on both local and long-distance household goods movements.
PPTY Inbound Craftsman
United States Air Force
04.2018 - 02.2020
- Researched and clarified inbound entitlements, policies, and procedures for Personal Property Processing Offices across 24 states and 52 installations, ensuring consistency and compliance with DoD standards.
- Provided expert guidance and assistance to 248 Transportation Service Providers (TSPs) and 983 agents, ensuring adherence to current Transportation Business Rules and policy updates.
- Maintained and updated system inputs in the Defense Personal Property System (DPS) to reflect the latest DoD policies and shipping standards.
- Managed the Storage in Transit (SIT) extension and conversion program for 10,000 local storage lots, ensuring accurate and efficient processing through DPS.
- Coordinated inbound household goods shipments for military members and their dependents, ensuring timely and seamless transitions during long deliveries.
- Utilized the Defense Personal Property Program (DPS) to track, manage, and troubleshoot complex inbound shipment issues.
- Served as Unit Deployment Manager (UDM), overseeing mobility readiness requirements for 50 personnel and ensuring compliance with deployment timelines and eligibility standards.
- Monitored and reported deployment readiness statuses to support the Commander’s mobility program and mission readiness objectives.
NCOIC, Passenger Travel
United States Air Force
06.2017 - 04.2018
- Managed official passenger travel for military members, dependents, and DoD civilians, ensuring compliance with Joint Travel Regulations (JTR) and Defense Travel System (DTS) policies.
- Booked and coordinated travel itineraries through the Global Air Transportation Execution System (GATES), securing government and commercial flights under the GSA City Pair Program.
- Processed Permanent Change of Station (PCS), Temporary Duty (TDY), emergency leave, and deployment travel orders with 100% accuracy.
- Provided customer service and travel counseling, briefing travelers on entitlements, baggage policies, and port call requirements.
- Liaised with commercial airlines, AMC terminals, and finance offices to resolve ticketing issues and ensure timely travel arrangements.
- Oversaw group travel planning for large-scale troop movements and deployments, including booking block seating and submitting group travel requests.
- Maintained and updated passenger movement records in the Transportation Coordinators' Automated Information for Movements System (TC-AIMS).
- Reviewed and processed travel vouchers and documentation to support audit readiness and ensure financial accuracy.
- Ensured compliance with anti-terrorism force protection (ATFP) measures for all overseas travel itineraries.
Cargo Documentation Technician
United States Air Force
12.2015 - 06.2017
- Prepared and reviewed cargo movement documentation, including DD Form 1387, 1384, and 1149, ensuring accuracy and compliance with DTR and AFI 24-602.
- Verified shipping data and cargo descriptions for proper classification, handling, and movement within military and commercial transportation channels.
- Processed inbound and outbound shipments in the Global Air Transportation Execution System (GATES), ensuring real-time cargo tracking and visibility.
- Generated manifests, load plans, and shipment labels to support airlift and surface transport missions.
- Ensured proper documentation for hazardous materials shipments in accordance with AFMAN 24-204, including preparation of Shipper’s Declaration for Dangerous Goods.
- Coordinated with aerial port operations, load planners, and customs personnel to resolve discrepancies and ensure smooth cargo flow.
- Conducted quality assurance checks on documentation packages, reducing errors and ensuring audit readiness.
- Trained junior personnel on cargo documentation standards, automated systems, and regulatory compliance.
- Maintained shipment logs, tracking reports, and filing systems to ensure proper records management and accountability.
- Supported joint and coalition operations by ensuring all cargo documentation met U.S. and host-nation regulatory requirements.
Personal Property Technician
United States Air Force
08.2014 - 12.2015
- Counseled military members, dependents, and DoD civilians on personal property entitlements for PCS, TDY, retirement, and separation moves in accordance with the Joint Travel Regulations (JTR).
- Managed and processed shipment and storage requests using the Defense Personal Property System (DPS), ensuring accurate documentation and timely service scheduling.
- Reviewed and validated orders, weight allowances, and entitlements to ensure proper coordination of household goods, unaccompanied baggage, and non-temporary storage.
- Liaised with Transportation Service Providers (TSPs) and Quality Assurance Inspectors to schedule pre-move surveys, pickups, and deliveries.
- Resolved customer complaints and service issues by coordinating with TSPs and JPPSO leadership, ensuring quality service and high customer satisfaction.
- Maintained detailed records and shipment logs for audit readiness and accurate entitlement tracking.
- Provided briefings to customers on claims processes, SIT extensions, and delivery timelines to set accurate expectations.
- Conducted daily updates to shipment statuses in DPS and ensured timely submission of inbound/outbound documentation.
- Assisted in training junior personnel and cross-functional teams on DPS navigation, entitlement regulations, and customer service standards.
- Ensured compliance with DoD Personal Property Program policies, contributing to mission readiness and member satisfaction.
Traffic Management Apprentice
United States Air Force
04.2013 - 08.2014
- Assisted in the preparation and processing of personal property and cargo shipments, ensuring adherence to DoD, AFI 24-602, and Joint Travel Regulations (JTR).
- Entered and updated shipment data in the Defense Personal Property System (DPS) and Global Air Transportation Execution System (GATES) under supervision.
- Counseled customers on basic PCS and TDY entitlements, storage options, and transportation procedures, providing excellent front-line support.
- Coordinated with Transportation Service Providers (TSPs) to schedule pick-ups, deliveries, and pre-move surveys for household goods.
- Supported inbound and outbound processing of household goods and cargo, preparing documentation such as DD Form 1149, 1387, and 1299.
- Assisted in inspecting and verifying cargo to ensure proper packaging, labeling, and compliance with security and safety regulations.
- Monitored and tracked shipment statuses, updating customers on movement timelines and addressing basic inquiries.
- Helped manage office records, appointment logs, and filing systems to support accurate documentation and reporting.
- Shadowed experienced technicians to learn procedures for hazardous materials handling, customs clearance, and cargo documentation.
- Demonstrated a commitment to professional development by completing CDCs and on-the-job training tasks outlined in the 2T051 career field education and training plan (CFETP).
Education
Master of Science - Public Health
American Military University
Charles Town, WV01-2026
Bachelor of Science - Psychology
American Military University
Charles Town, WV05-2023
Leadership Certificate - Leadership
Airman Leadership School
Charleston AFB, SC12-2017
Associate of Science - Transportation
Community College of The Air Force
Montgomery, AL08-2017
High School Diploma -
Heritage High School
Littleton, CO05-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Empathic
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Active listening
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
NCOIC, Outbound Cargo
United States Air Force
10.2024 - Current
Military Training Leader
United Stated Air Force
10.2021 - 10.2024
NTS, Supervisor
United States Air Force
10.2020 - 10.2021
Quality Assurance Craftsman
United States Air Force
02.2020 - 10.2020
PPTY Inbound Craftsman
United States Air Force
04.2018 - 02.2020
NCOIC, Passenger Travel
United States Air Force
06.2017 - 04.2018
Cargo Documentation Technician
United States Air Force
12.2015 - 06.2017
Personal Property Technician
United States Air Force
08.2014 - 12.2015
Traffic Management Apprentice
United States Air Force
04.2013 - 08.2014
Master of Science - Public Health
American Military University
Bachelor of Science - Psychology
American Military University
Leadership Certificate - Leadership
Airman Leadership School
Associate of Science - Transportation
Community College of The Air Force
High School Diploma -
Heritage High School
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