Jennifer Struchen
Webster City,IA
Summary
Dynamic Patient Access Representative with proven expertise at VanDiest Family Health Clinic, excelling in insurance verification and patient registration. Recognized for enhancing operational efficiency and delivering exceptional customer service. Adept at problem-solving and maintaining HIPAA compliance, ensuring a seamless patient experience while managing multiple tasks effectively.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
VanDiest Family Health Clinic
06.2021 - Current
- Scheduled appointments using electronic health record systems, improving operational efficiency for healthcare providers.
- Verified patient insurance eligibility, facilitating timely access to medical services and minimizing billing issues.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations, ensuring compliance and security standards.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Educated patients on pre-registration processes, fostering a smoother experience prior to their appointments.
Patient Access Representative
VanDiest Family Health Clinic
10.2016 - 06.2021
Education
High School Diploma -
South Hamilton
Jewell, IASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient check-in
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- EMR
- Money handling
- Problem-solving
- Eligibility determination
- Friendly and outgoing
- Health insurance knowledge
- Patient identity verification
Timeline
Patient Access Representative
VanDiest Family Health Clinic
06.2021 - Current
Patient Access Representative
VanDiest Family Health Clinic
10.2016 - 06.2021
High School Diploma -
South Hamilton