Jennifer Sullivan

I gave birth to twins in April of 2018 and stayed home to raise them. They are entering full time kindergarten in the fall of 2023.

Supervised 9-15 stores across Massachusetts , Rhode Island and Connecticut.

• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Created an environment which encouraged exceptionally high level of store morale
• Attracted, recruited and hired all store management
• Led, taught, and coached for consistent focus on customer engagement
• Displayed expert knowledge of product, company policies, promotions, loyalty programs and led education of team on all areas of customer and associate experience
• Resolved customer complaints to positive outcome
• Created positive in-store experience through visual standards
• Created clear action plans that optimize results
• Ensured adherence to company policies and safety of store associates and customers
• Directed merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout stores
• Ensured effective schedule with the right associate in the right place at the right time
• Managed controllable expenses including payroll
• Ensured loss prevention and safety standards in place