Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Sutton

Hudson,IN

Summary

Productive Operations Supervisor practiced in business and employee management. Bringing 7 years of experience overseeing day-to-day activities and production. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

25
25
years of professional experience

Work History

Behavior Specialist

Arizona Autism Charter School
Tucson, AZ
11.2024 - Current

• Assists in the implementation of instructional programs, including self-help and behavior management as well as instruction.
• Work as part of a classroom team to support academic instruction and behavior plans.
• Execute lessons as directed by the teacher or classroom lead. These may include supporting independent work, special projects, or teaching a lesson to a small group.
• Assist with classroom planning and preparing of materials with the classroom teacher.
• Assist students in participating in classroom routines, transitions and self-care tasks as necessary.
• Implement behavior intervention techniques in alignment with Applied Behavior Analysis (ABA) as directed by ABA Manager or Campus Director.
• Mentor and train Paraprofessionals on best practices.

Registered Behavior Technician

Action Behavior Centers
Tucson, AZ
07.2024 - 11.2024

• Implementing behavior intervention plans (BIPs) designed by a Board Certified Behavior Analyst (BCBA) to address challenging behaviors in clients with Autism Spectrum Disorder (ASD)
• Collecting and recording data on client behaviors, skills, and progress during therapy sessions to track outcomes and adjust interventions as needed.
• Conducting discrete trial training (DTT), a structured ABA technique, to teach new skills and behaviors through a series of trials.
• Facilitating natural environment training (NET) to help clients generalize skills in real-world settings by teaching in the context of natural activities and play.
• Assisting clients in developing social skills through modeling, role-playing, and direct instruction in both one-on-one and group settings.
• Maintaining professional and confidential communication with clients, families, and the supervising BCBA regarding client progress and concerns.
• Preparing and organizing instructional materials and therapeutic environments to optimize learning and ensure client safety.
• Implementing crisis intervention strategies as necessary, while ensuring the safety of the client and others during episodes of challenging behavior.
• Participating in team meetings and supervision with a BCBA to review client progress, discuss strategies, and receive ongoing training.
Adhering to ethical guidelines and professional standards set by the Behavior Analyst Certification Board (BACB) in all interactions and interventions.
• Engaging in continuous professional development to stay current with best practices in applied behavior analysis (ABA) and related fields.v

Teller

Vantage West Credit Union
02.2000 - 02.2024
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Followed up on requests from customers in a timely manner.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.

Indirect Loan Processor

Vantage West
07.2012 - 03.2017
  • Reviewed loan applications and supporting documentation for completeness, accuracy, and compliance with established policies and procedures.
  • Identified missing documents or discrepancies in the loan application package.
  • Communicated with dealerships regarding status updates on individual loan files.
  • Conducted periodic audits of internal processes to ensure efficiency and accuracy in operations.
  • Tracked daily pipeline activity including new applications received, approved loans, denied loans.
  • Participated in ongoing training programs designed to stay abreast of industry changes and regulations.
  • Performed other duties as assigned by management team.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Maintained fast-paced schedule by consistently providing satisfactory application funding turnaround times.
  • Filed and maintained loan records.
  • Processed buyback and chargeback checks

Loan Servicing Specialist

Vantage West
02.2002 - 07.2013
  • Processed loan payments and updated account information as needed.
  • Researched and resolved discrepancies related to loan servicing issues.
  • Collected on negative balance account and returned checks.
  • Delivered prompt, knowledgeable solutions to address customers' loan servicing issues.
  • Processed payoffs for auto loans.
  • Collected on negative balance account and returned checks.
  • Researched and processed credit disputes
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.

Education

Santa Rita High School
Tucson, AZ
05-1999

Skills

  • Member and Dealership Relations
  • Performance monitoring
  • Staff Supervision
  • Team Training
  • Management
  • Employee Development
  • Data collection
  • Behavior intervention
  • Applied behavior analysis
  • Problem solving
  • Conflict resolution
  • Discrete trial training
  • Data collection and analysis
  • Behavior redirection

References

References available upon request.

Timeline

Behavior Specialist

Arizona Autism Charter School
11.2024 - Current

Registered Behavior Technician

Action Behavior Centers
07.2024 - 11.2024

Indirect Loan Processor

Vantage West
07.2012 - 03.2017

Loan Servicing Specialist

Vantage West
02.2002 - 07.2013

Teller

Vantage West Credit Union
02.2000 - 02.2024

Santa Rita High School