Jennifer Sweeney
Summerdale,Pennsylvania
Summary
Dynamic Card Fraud Investigator at PSECU with expertise in financial fraud detection and data analysis. Successfully reduced fraudulent activity through innovative detection models and enhanced team collaboration. Proven ability to implement process improvements and maintain AML compliance, ensuring high standards in fraud prevention and customer service excellence.
Overview
27
27
years of professional experience
Work History
Card Fraud Investigator
PSECU
Harrisburg, PA
08.2022 - Current
- Analyzed and investigated suspicious transactions to identify potential fraud.
- Collaborated with law enforcement agencies to support fraud-related inquiries.
- Developed detailed reports documenting findings and recommendations for case resolution.
- Developed and integrated card fraud prevention rules into security systems.
- Reviewed and assessed account activity for compliance with regulatory standards.
- Implemented process improvements to enhance efficiency in fraud investigation workflows.
- Led cross-departmental initiatives to raise awareness of emerging fraud trends.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Kept current with industry best practices and attended professional development events to maintain expertise in fraud investigation techniques.
- Played a key role in the design and implementation of employee awareness campaigns, raising company-wide understanding of the importance of fraud prevention.
Call Center Representative
PSECU
Harrisburg, PA
08.2008 - 08.2022
- Assisted customers with account inquiries, providing accurate information and resolving issues efficiently.
- Managed high call volumes while maintaining quality assurance standards in customer interactions.
- Documented customer interactions in CRM system, ensuring data accuracy for future reference.
- Collaborated with team members to streamline processes, improving response times and customer satisfaction.
- Educated customers on financial products and services, enhancing their understanding of available options.
- Trained new representatives on call protocols and system navigation, fostering a knowledgeable team environment.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Cash Office
Boscovs
Camp Hill, PA
01.2003 - 08.2008
- Managed cash drawers, ensuring proper funds and documentation at all times.
- Conducted regular audits of cash registers to ensure compliance with company policies.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Customer Service Representative
Boscovs
Camp Hill, PA
01.2000 - 08.2008
- Assisted customers in product selection and inquiries, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
- Collaborated with team members to manage inventory levels and restock merchandise effectively.
Education
High School Diploma -
Redland High School
Lewisberry, PASkills
Financial fraud
Partnering and relationships
Anti-money laundering
Criminal investigations
Telephone etiquette
Transaction monitoring
Data analysis
Telephone and email etiquette
Effective communication
AML compliance
Proficient in software
Detection models
Fraud and anomaly analysis
Banking operations
Evidence organization
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Adaptability and flexibility
Decision-making
Timeline
Card Fraud Investigator
PSECU
08.2022 - Current
Call Center Representative
PSECU
08.2008 - 08.2022
Cash Office
Boscovs
01.2003 - 08.2008
Customer Service Representative
Boscovs
01.2000 - 08.2008
High School Diploma -
Redland High School