Jennifer Swindle
Fountain Run,KY
Summary
Compassionate Patient Account Representative with a solid foundation in medical billing and coding. Brings a unique blend of customer service and technical skills to effectively manage accounts and resolve billing issues. Looking to contribute to a dynamic team focused on optimizing patient outcomes and ensuring financial integrity.
Overview
24
24
years of professional experience
1
1
Certification
Work History
HOUSEKEEPER/ OWNER
Any Mess
03.2022 - 12.2025
- Detail-oriented housekeeper with over 5 years of experience in maintaining cleanliness and organization in residential spaces.
- Strong organizational skills that ensure efficient time management and the ability to prioritize tasks effectively.
- Proficient in a variety of cleaning techniques and knowledgeable in the use of eco-friendly cleaning products.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Elderly Caretaker
Cornerstone Caregiving
07.2024 - 12.2024
- Assisted elderly with daily living activities and physical therapies.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
- Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
- Maintained client confidentiality and demonstrated respect for personal boundaries at all times, fostering a comfortable environment for open communication and trust building.
Assisted Living Caregiver
Maple Cottage Transitions
12.2023 - 07.2024
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Continuously monitored residents'' well-being and promptly addressed any concerns to maintain a safe and nurturing living environment.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Implemented safe transfer techniques when assisting residents with mobility challenges, reducing the risk of falls or injuries.
- Entrusted to handle confidential and sensitive situations in professional matter.
CUSTOMER SERVICE REPRESENTATIVE
Della Info Tech/Lincare
11.2021 - 01.2022
- Managed high-volume call traffic while maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and resolved customer inquiries while maintaining production goals.
- Documented and detailed calls and complaints using call center’s CRM database.
HOMEMAKER
07.2012 - 11.2021
- Self-motivated, with a strong sense of personal responsibility while working independently.
- Provided encouragement, support, and access to activities that enable the development of skills.
- Developed, managed and maintained a budget effectively.
- Coordinated and facilitated medical care, meals, and educational and social activities.
PATIENT ACCOUNT REPRESENTATIVE
Xtend Healthcare
09.2006 - 07.2012
- Processed insurance claims using advanced healthcare billing software, improving claim acceptance rates.
- Managed patient billing inquiries, ensuring accurate account resolution and customer satisfaction.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
PATIENT ACCOUNT REPRESENTATIVE/PAYMENT POSTER
Phydata
09.2001 - 08.2006
- In charge of a major anesthesia group and responsible for the daily posting of payments and charges to patient accounts.
- Worked commercial, Medicare, and Medicaid accounts often providing additional information to insurance companies for claims to be paid.
- Managed patient accounts ensuring accurate billing and timely follow-up on unpaid accounts with insurance companies.
- Electronically submitted bills according to compliance guidelines.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL06.2021
Skills
- Anatomical and physiological
- Claims processing expertise
- Patient data management using EMR
- Organization
- Healthcare
- Detail
- Billing
- Communication
Certification
Looking to join a team and complete and take the Coding exam to become a certified professional coder
LANGUAGES
English | Native
Timeline
Elderly Caretaker
Cornerstone Caregiving
07.2024 - 12.2024
Assisted Living Caregiver
Maple Cottage Transitions
12.2023 - 07.2024
HOUSEKEEPER/ OWNER
Any Mess
03.2022 - 12.2025
CUSTOMER SERVICE REPRESENTATIVE
Della Info Tech/Lincare
11.2021 - 01.2022
HOMEMAKER
07.2012 - 11.2021
PATIENT ACCOUNT REPRESENTATIVE
Xtend Healthcare
09.2006 - 07.2012
PATIENT ACCOUNT REPRESENTATIVE/PAYMENT POSTER
Phydata
09.2001 - 08.2006
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy