Jennifer Sylvester
Office Administrator
Hampstead,MD
Summary
Results-driven professional with strong communication and interpersonal skills, dedicated to delivering world-class customer service. Proven ability to enhance workflow and optimize processes, ensuring operational efficiency and client satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Administrator
Caliber Collision
Westminster, Maryland
06.2023 - 12.2024
- Managed office supplies and ensured inventory levels remained adequate.
- Maintained filing systems and organized documents for easy access.
- Facilitated communication between departments to enhance workflow efficiency.
- Supported onboarding processes by preparing new hire documentation and materials.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Developed strong relationships with clients through excellent customer service skills.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Front End Team Lead
Walmart
Hampstead, MD
07.2021 - 06.2023
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Insurance Sales Agent
Banker's Life
Owings Mills, MD
05.2020 - 09.2020
- Upsold products to policyholders and potential new clients.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Interviewed prospective clients to gather information on financial needs and discuss annuities
- Offered policy guidance and management to promote asset protection.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Sought out new clients and developed clientele by networking to find new customers.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Interviewed prospective clients to obtain data about financial resources and needs.
Assistant Manager
Walmart
Westminster, MD
08.2016 - 02.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
Horse Farm Manager
Dark Hollow Fram
Upperco, MD
07.1999 - 07.2016
- maintained health records of livestock
- Provided water, food, vaccinations and healthcare for approximately 80 livestock.
- Managed ranch schedules for livestock, special events, and sales
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- led tours of the facility for clients and their guests, giving lectures about animal husbandry
- maintained all billing records
Education
Associate of Applied Science - Bioprocessing Technology
Frederick Community College
Frederick, MD05.2016
Skills
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Strong Work Ethic
- Computer Proficiency and Microsoft Office
- World Class Customer Service
- Excellent Problem-Solving Skills
- KYC and AML trained
- Process optimization
Certification
• Producer License - expired
Timeline
Office Administrator
Caliber Collision
06.2023 - 12.2024
Front End Team Lead
Walmart
07.2021 - 06.2023
Insurance Sales Agent
Banker's Life
05.2020 - 09.2020
Assistant Manager
Walmart
08.2016 - 02.2020
Horse Farm Manager
Dark Hollow Fram
07.1999 - 07.2016
Associate of Applied Science - Bioprocessing Technology
Frederick Community College