JENNIFER SZKLARZ
Worcester,MA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and a strong team member. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas.
Overview
9
9
years of professional experience
Work History
Package Handler
Fedex
Boylston, Massachusetts
04.2022 - 04.2023
- Achieved daily performance targets, working quickly to process shipments and meet customer demands
- Maintained team efficiency with well-organized storage, staging, and shipment areas
- Moved packages of all sizes by hand or with equipment such as forklifts and pallet jacks.
CNA
Care One at Millbury
Millbury, Massachusetts
01.2020 - 03.2022
- Improved patient quality of life by assisting with daily living activities
- Protected patients by monitoring conditions and promptly reporting problems to RNs
- Kept patients clean, dry, and properly cared for under direction of registered nurses.
Receptionist
Care One at Millbury
Worcester, MA
08.2017 - 01.2020
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
- Contributed to positive work environment by maintaining professional communication with colleagues at all times
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
Ambulatory Service Representative
Umass Memorial
Worcester, MA
03.2014 - 05.2018
- Communicated with healthcare providers regarding scheduling changes or cancellations
- Greeted patients upon arrival and verified insurance information
- Participated in ongoing training programs to maintain knowledge of industry best practices
- Handled patient complaints professionally and escalated them as required
- Contributed to team meetings by sharing ideas on how to improve overall patient satisfaction
- Maintained patient confidentiality in accordance with HIPAA regulations
- Managed front office tasks such as filing, faxing, and organizing paperwork.
Education
Bounce Soft Skills Training
Worcester, MA08.2024
Bio Manufacturing Technician Training -
Worcester Polytechnic Institute
Worcester, MA08.2024
High School -
South High
Worcester, Massachusetts06.2005
Skills
- Interpersonal Skills
- Computer Proficiency
- Patient Advocacy
- Office Administration
- Patient Registration
- Multitasking Abilities
- Electronic Health Records
- Problem Solving
- Medical Terminology
- Patient Scheduling
- Follow-up Skills
- Organizational Skills
Timeline
Package Handler
Fedex
04.2022 - 04.2023
CNA
Care One at Millbury
01.2020 - 03.2022
Receptionist
Care One at Millbury
08.2017 - 01.2020
Ambulatory Service Representative
Umass Memorial
03.2014 - 05.2018
Bounce Soft Skills Training
Bio Manufacturing Technician Training -
Worcester Polytechnic Institute
High School -
South High