KRISTI HAYNES
Charleston,WV
Summary
Reliable worker experienced in customer service, teamwork, and organizational tasks, with proven abilities in multitasking, problem-solving, and adaptability, seeking to leverage a detail-oriented approach and strong communication skills in a fast-paced environment.
Overview
30
30
years of professional experience
Work History
Package Handler
UPS
South Charleston
11.2024 - 01.2025
- Consistently exceeded sales targets, contributing to store revenue growth.
- Developed strong product knowledge, improving customer engagement and loyalty.
- Resolved customer inquiries efficiently, ensuring a positive shopping experience.
- Collaborated with team to optimize store layout, boosting product visibility.
Store Associate
711 Franchise
Charleston
04.2024 - 07.2024
- Delivered exceptional customer service by greeting and assisting an average of 100+ customers per shift, enhancing the overall shopping experience.
- Accurately operated a point-of-sale (POS) system to process cash, credit, and fuel transactions with 99% accuracy.
- Increased loyalty program enrollment by 15% through proactive and friendly promotion of the 7Rewards program.
- Resolved customer complaints tactfully and promptly to maintain high levels of customer satisfaction.
- Maintained store cleanliness and organization, ensuring a safe and welcoming environment for customers.
Family Manager
Self Employed
Charleston
02.2001 - 04.2024
- Coordinate family schedules, ensuring punctuality for all commitments.
- Organize nutritious meal planning and preparation to support family health.
- Provide daily emotional support and guidance to family members to promote mental and emotional well-being.
- Manage household inventory, including grocery shopping and supply restocking, to ensure seamless daily operations.
- Manage conflict resolution between family members to maintain a harmonious home environment.
- Develop and implement family routines to improve time management and daily efficiency.
- Support financial management by monitoring bill payments and assisting in budgeting decisions.
Tattoo Shop Receptionist
Phat Katz Tattoo
Tampa
02.2004 - 11.2008
- Welcomed customers upon arrival, providing friendly and personalized service to create a positive first impression.
- Supported tattoo artists by preparing clients for sessions and managing necessary paperwork and consent forms.
- Maintained a clean, safe, and inviting reception area, adhering to health and safety standards specific to the tattoo industry.
- Answered incoming phone calls and responded to customer inquiries regarding appointment availability and services offered.
- Processed payments and maintained accurate transaction records using the shop's POS system.
- Communicated with customers about aftercare instructions and studio policies to enhance client satisfaction.
Receptionist
DAATS Inc
09.2001 - 11.2003
- Greeted and professionally assisted visitors, ensuring a positive first impression that reflected company values.
- Managed front desk operations by answering and directing phone calls with a courteous and efficient manner to ensure seamless communication.
- Assisted customers with inquiries and provided information about products and services, enhancing customer satisfaction.
- Maintained an organized and welcoming reception area to enhance visitor experience and support office efficiency.
- Handled customer transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
Telephone Sales Representative (TSR)
Ticketmaster
Charleston
06.1999 - 08.2000
- Exceeded sales targets, surpassing monthly goals consistently.
- Promoted products effectively using persuasive communication.
- Demonstrated product knowledge to resolve customer inquiries.
- Resolved customer issues promptly, ensuring satisfaction.
Sales Associate
Kirkland's Inc
Charleston
09.1994 - 11.1998
- Consistently exceeded sales targets, contributing to store revenue growth.
- Developed strong product knowledge, improving customer engagement and loyalty.
- Resolved customer inquiries efficiently, ensuring a positive shopping experience.
- Collaborated with team to optimize store layout, boosting product visibility.
Education
Incomplete - Paralegal Studies
Dominion College
Roanoke, VAGeneral Studies
Patrick Henry High
Roanoke05-2001
Skills
Data entry proficiency
Computer literacy
Call center experience
Customer service skills
Communication expertise
Problem-solving skills
Retail operations knowledge
Merchandising skills
Adaptable
Interpersonal skills
Event planning and coordination
Conflict management techniques
Negotiation skills
Time efficient
Multitasking skills
Detail-oriented
Organizational skills
Timeline
Package Handler
UPS
11.2024 - 01.2025
Store Associate
711 Franchise
04.2024 - 07.2024
Tattoo Shop Receptionist
Phat Katz Tattoo
02.2004 - 11.2008
Receptionist
DAATS Inc
09.2001 - 11.2003
Family Manager
Self Employed
02.2001 - 04.2024
Telephone Sales Representative (TSR)
Ticketmaster
06.1999 - 08.2000
Sales Associate
Kirkland's Inc
09.1994 - 11.1998
Incomplete - Paralegal Studies
Dominion College
General Studies
Patrick Henry High