Jennifer Tagliente
Firestone,CO
Summary
Successful collections/recovery associate with over ten plus years of experience. Working to increase my value for the company and myself. Helping customers and clients find the resolution that works best for the company by negotiating large balance accounts through active listening and empathy.
Overview
26
26
years of professional experience
Work History
Recovery Specialist
Alliance Data/Bread Financial
Thornton, CO
02.2006 - Current
- Make outbound calls and receive incoming calls
- Uses TLO and others skiptrace functions to locate customers
- Negotiate a better resolution for account holder
- Find a better solutions for customer and company
- Set personal goals of how much money to collect a month
- Peer mentorship on a one on one bases
- Made Sr
- Payment solution specialist in the first ten months on the job
- Have been on the AE committee and rewards committee.
Third party collections Rep.
Bonded Business Service
01.2004 - 01.2006
- Make outgoing collections calls to collect on write off debit
- Skiptrace to find customers
- Prepare collections files to go to court
- Create excel spreadsheets of money collected for the month
- Work with owner to bring in new clients
- Train new employees on day to day tasks.
Customer Service Representative
Maxtor
05.1998 - 10.2003
- Take incoming calls for customers who had faulty hard drives
- Train new employees
- Set up training modules for new employees
- Fill out paperwork to replace the hard drive
- Issue rebates to customers on our products
- Set up schedules for employees
- Had fifteen employees report to me
- Listen to employees phone calls and gave feedback
- In charge of customer promotions or disciplinary actions.
Team Lead/ Air ramp package handler
UPS
Denver, CO
10.2020 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Skills
- Active listening skills
- Self Motivated
- Organized work well under pressure
- Fast typer good communication
Timeline
Team Lead/ Air ramp package handler
UPS
10.2020 - Current
Recovery Specialist
Alliance Data/Bread Financial
02.2006 - Current
Third party collections Rep.
Bonded Business Service
01.2004 - 01.2006
Customer Service Representative
Maxtor
05.1998 - 10.2003