ANGELA HALL
SAN ANTONIO,TX
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recovery Specialist
Enterprise Rent-A-Car
01.2024 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers and insurance companies, resulting in increased revenue and reduced delinquencies.
- Managed approximately 5 accounts per hour while maintaining professional demeanor and attention to detail.
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 12.2023
- Actively engages in recruitment and hiring new employees
- Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring
- Developed strong working relationships with staff, fostering positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly, consistently scoring 90 or above.
- Maintains and grow fleet to accommodate new business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
Management Trainee
Enterprise Rent-A-Car
06.2018 - 09.2019
- Ethically reached and exceeded sales expectations, performing in top half of peers 6 months consecutively to qualify for promotion to assistant manager.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Engaged with customers to build rapport and loyalty
Sales Director
New Vision Marketing & Management
01.2018 - 06.2018
- Managed and oversaw sales operations within team
- Designed plans and coached team to ensure results to meet sales goals
- Nurtured and developed relationships with customers.
Marketing Intern
Simon Says Speech
08.2017 - 12.2017
- Created content to promote webinars and seminars through social media; posted content, tracked views and results, updated content as needed
- Created special content to interact specifically with children; content needs to be especially engaging to keep children interested and excited throughout therapy process
- Performed market analysis and research on latest trends
- Contributed to creation of mock-ups, email campaigns, and social media content.
Education
GOOGLE PROJECT MANAGEMENT CERTIFICATE -
Coursera
Online05.2023
BA - BUSINESS ADMINISTRATION, MARKETING
Towson University
Towson, MD12.2017
Skills
- Marketing & Promotions
- Organization & Logistics
- Employee Development
- Soft Skills
- Sales
- Documentation abilities
- Settlement Negotiation
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Customer Service
- Active Listening
Certification
GOOGLE PROJECT MANAGEMENT CERTIFICATE, 05/2023, Coursera
Timeline
Recovery Specialist
Enterprise Rent-A-Car
01.2024 - Current
Assistant Manager
Enterprise Rent-A-Car
09.2019 - 12.2023
Management Trainee
Enterprise Rent-A-Car
06.2018 - 09.2019
Sales Director
New Vision Marketing & Management
01.2018 - 06.2018
Marketing Intern
Simon Says Speech
08.2017 - 12.2017
GOOGLE PROJECT MANAGEMENT CERTIFICATE -
Coursera
BA - BUSINESS ADMINISTRATION, MARKETING
Towson University