JENNIFER TAYLOR
Summary
Seasoned IT professional offering over a decade of IT Quality Assurance industry success in roles such as IT Business Analyst, Quality Assurance Lead, and Quality Improvement Technician. Expert on managing software testing, maintaining product quality, and working closely with development teams. Accomplished at leveraging past lessons to inform future decision-making.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Business Analyst - Quality Assurance
Nelnet, Inc.
08.2018 - Current
- Formulate SQL scripts to support fully automated system regression testing
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborate closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Monitor incoming tickets and writing SQL scripts for production data fixes as a rotating member of the Production Run Team
- Create manual test cases in Jira/Zephyr
- Per client requests, updating consumer loan website pages through Content Management System.
QUALITY ASSURANCE LEAD
S&P Global Platts
05.2014 - 08.2018
- Responsible for creating test cases and test executions on product and website releases
- Researched cause of problems found and maintain results for regression testing
- API Testing
- Maintained positive relationships with multiple development teams while working on several projects at once
- Executed pull requests and deploy builds utilizing TFS
- Developed and maintained testing and validation methodology and provided documentation and tracking using HP ALM, VersionOne & VSTS
- Familiar working in Agile (Scrum and Kanban) & Waterfall SDLC workflows
- SQL Server Management Studio used for data validation and product usage tracking
- Basic understanding of Selenium
- Proficient in Microsoft Products including Excel, Word, PowerPoint
- Proficient in Strategy Companion and XLCubed web based reporting platforms
- Lead a global action team to increase the employee satisfaction.
QUALITY IMPROVEMENT TECHNICIAN / IT ADMINISTRATIVE COORDINATOR
S&P Global Platts
11.2011 - 05.2014
- Managed accounts in Active Directory and Microsoft Office Exchange
- Setup new clients and users subscribing to our products
- Provided customer support and troubleshooting
- Organized and maintained invoice and software licenses for the IT department
- Active member of the IT Support Team assisting in computer issues, Microsoft Outlook requests and Active Directory
- Managed departmental finances through purchasing, tracking, filing and invoice payments
- Tracked and managed all software and hardware inventories
- Maintained the phone system and resolved issues as the arose.
FRONT OFFICE MANAGEMENT
Marriott International
03.2002 - 03.2013
- Operated several hotels as Manager on Duty
- Actively involved with the hiring process by conducting interviews and following up to ensure all new hires are well trained and prepared for success
- Generated a weekly schedule for the Front Office Department
- Supervised multiple departments including Front Desk, Rooms Control, At Your Service, Bellstand and Concierge
- Oversaw the Department's Controllables and brought our Hospitality Account in line with budget in less than 3 months in 2010
- Contributed to $54,000 in financial savings in 2009 by closely managing controllables and payroll
- Controlled the budget by managing the department's purchases and achieving productivity each period
- Increased Associate Satisfaction in every department of the Front Office – Bellstand up 45% from 2009
- Successfully managed the Front Office through the 2008 Democratic National Convention
- Implemented an upsell program to increase hotel's revenue and give associates a monetary incentive, resulting in increasing the hotel's bottom line by more than $10Kin less than 5 months.
Education
Hotel & Hospitality Management -
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL05.2006
Hospitality/Travel & Tourism Industry -
UNIVERSITY OF KENTUCKY
Lexington, KY05.2003
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Quality Assurance
- SQL Proficiency
- User Acceptance Testing
Certification
ISTQB
Timeline
IT Business Analyst - Quality Assurance
Nelnet, Inc.
08.2018 - Current
QUALITY ASSURANCE LEAD
S&P Global Platts
05.2014 - 08.2018
QUALITY IMPROVEMENT TECHNICIAN / IT ADMINISTRATIVE COORDINATOR
S&P Global Platts
11.2011 - 05.2014
FRONT OFFICE MANAGEMENT
Marriott International
03.2002 - 03.2013
Hotel & Hospitality Management -
UNIVERSITY OF CENTRAL FLORIDA
Hospitality/Travel & Tourism Industry -
UNIVERSITY OF KENTUCKY