Summary
Work History
Education
Skills
Timeline
Generic

Jennifer Taylor

Charlotte,NC

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Flexible hard worker ready to learn and contribute to team success.

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.

Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.

Work History

Patient Access Representative

R1 Rcm
Louisa, Kentucky
12.2024 - Current
  • Assembled registration paperwork and placed identification bands on patient.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Provided directions and information to patients and families, enhancing their hospital experience.
  • Created new patient accounts in EMR system as needed.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Provided assistance to internal departments when needed.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Ensured accuracy of all data entered into computer system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Collected co-pays and other payments from patients at time of service.

Education

High School Diploma -

Tolsia High School
Fort Gay, WV
06-1997

Skills

  • Patient check-in
  • Patient identity verification
  • Registration management
  • Complaint processing
  • Strong empathy
  • Quality assurance
  • Registration and admissions
  • Verbal and written communication
  • Customer service
  • Phone and email etiquette
  • Friendly and outgoing
  • Money handling
  • Insurance company billing
  • Fee collection
  • Patient registration
  • Problem-solving
  • Insurance billing
  • Insurance verification
  • Data entry
  • Health insurance knowledge
  • HIPAA compliance
  • Medical terminology
  • Policy understanding
  • Call screening
  • Multitasking and organization
  • Medical billing
  • Information collection

Timeline

Patient Access Representative

R1 Rcm
12.2024 - Current

High School Diploma -

Tolsia High School

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Jennifer Taylor