Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER TAYLOR

Orlando,FL

Summary

Experienced Manager with 14+ years in audiovisual operations, project coordination, and client relationship management. Results-oriented and well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.

Overview

16
16
years of professional experience

Work History

Project Coordinator

ZIO
03.2022 - Current
  • Coordinate project activities, manage resources, and ensure seamless AV system installation and integration
  • Serve as the primary liaison between clients, vendors, and internal teams to meet project objectives
  • Oversee timelines and budgets, ensuring projects are delivered on schedule and within financial constraints

Director

Encore Global
10.2014 - 12.2021
  • Specialized in luxury brand properties, overseeing operations to maintain revenue growth and profitability
  • Led teams in live, virtual, and hybrid events, ensuring technical excellence and outstanding client service
  • Implemented digital solutions, including mobile applications and content management tools, to enhance efficiency

Director of Audio-Visual Services

AVI-SPL
10.2011 - 10.2014
  • Managed venue operations, maintaining profitability while exceeding sales and service goals
  • Cultivated strong relationships with hotel partners, clients, and team members to ensure seamless AV service
  • Developed a culture of achievement, continuous improvement, and diversity within the team

Coordinator of Event Technology

PSAV
11.2012 - 10.2013
  • Led a team of 6-12 members in coordinating daily and evening events
  • Managed logistics, including room setup, inventory transfers, and client communication
  • Created detailed schedules and workflow sheets to optimize event execution

Coordinator of Event Technology

Swank Audio Visual
12.2011 - 11.2012
  • Oversaw event coordination, managing teams of 3-6 members
  • Worked closely with hotel concierge to meet client needs and expectations
  • Maintained inventory records and ensured timely setup and breakdown of event spaces

Freelance AV/LED Technician

01.2009 - 11.2011
  • Assisted with AV setups for concerts, conventions, and breakout rooms in various venues
  • Worked as a stagehand, managing lighting rigs, cyber cafes, and inventory control
  • Provided technical support and on-site troubleshooting for large-scale productions

Technical Support Agent (Vonage)

Connextions
10.2009 - 04.2011
  • Managed inbound calls and chat inquiries, providing technical support for Vonage customers
  • Documented and escalated issues as needed while maintaining SLAs and performance goals
  • Delivered empathetic customer service, ensuring issue resolution and client satisfaction

Education

Associate of Science -

Full Sail University
Orlando, FL
06.2008

Bachelor of Arts -

Grand Valley State University
Grand Rapids, MI
06.2003

Skills

  • Project Management & Coordination
  • Client Relationship Management
  • Negotiation & Conflict Resolution
  • Budgeting & Forecasting
  • Time & Resource Management
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Salesforce (Lead Management & Reporting)
  • AV Systems & Event Technology
  • Live, Virtual, and Hybrid Event Planning
  • Leadership & Team Management
  • Problem-solving
  • Time management
  • Detail-oriented
  • Critical thinking

Timeline

Project Coordinator

ZIO
03.2022 - Current

Director

Encore Global
10.2014 - 12.2021

Coordinator of Event Technology

PSAV
11.2012 - 10.2013

Coordinator of Event Technology

Swank Audio Visual
12.2011 - 11.2012

Director of Audio-Visual Services

AVI-SPL
10.2011 - 10.2014

Technical Support Agent (Vonage)

Connextions
10.2009 - 04.2011

Freelance AV/LED Technician

01.2009 - 11.2011

Associate of Science -

Full Sail University

Bachelor of Arts -

Grand Valley State University

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JENNIFER TAYLOR