Jennifer Tepper
Midlothian,IL
Summary
Compassionate, client-focused professional with a background in counseling and customer service. Skilled in interpersonal communication, conflict resolution, and problem-solving, with extensive experience supporting diverse individuals in high-pressure environments. Recognized for building trust, de-escalating situations with empathy, and maintaining professionalism under stress. Quick to learn and apply new skills, with a strong commitment to delivering exceptional guest experiences and contributing to team and organizational success.
Overview
2026
2026
years of professional experience
Work History
Counselor
Counseling Works
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
Intake Counselor
Ingalls Hospital
12.2024 - 05.2025
- Provided crisis intervention services when needed, quickly assessing situations and connecting clients with appropriate level of treatment
- Promoted client confidentiality by adhering to strict privacy policies and maintaining secure recordkeeping systems.
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
Certified Alcohol and Drug Counselor
Guildhaus Halfway House
03.2020 - 11.2024
- Developed individual treatment plans that are specific to the client’s goals, problems, needs, and availability to attend treatment.
- Accurate and detailed documentation to monitor client progress and make necessary adjustments for client success.
- Coordinate referrals and develop aftercare plan based on individual client needs and preferences to provide clients with comprehensive support.
- Facilitate didactic lecture groups and process groups focused on substance use disorders and dynamics of recovery process, including thinking and behavioral changes.
- Utilize electronic documentation program; basic computer skills and knowledge; adaptable and proficient in learning new programs.
Insurance Verification Specialist
Wilcott, Wood, and Taylor
07.2015 - 07.2017
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Posted payments to accounts and maintained records.
- Enhanced patient satisfaction by providing clear explanations of insurance benefits and coverage.
Education
Master of Science - Clinical Mental Health Counseling
National Louis University
Lisle, IL09-2024
Associate of Applied Science - Addiction Studies
Moraine Valley Community College
12-2020
Bachelor of Arts - Criminal Justice
Saint Xavier University
Chicago, IL05-2012
Skills
- Active listening and communication skills
- Problem solving and conflict resolution
- Client advocacy
- Case management proficiency
- Motivational interviewing
- Office administration - Google, Zoom, Microsoft Teams
- Career counseling
- Client needs assessment
Timeline
Intake Counselor
Ingalls Hospital
12.2024 - 05.2025
Certified Alcohol and Drug Counselor
Guildhaus Halfway House
03.2020 - 11.2024
Insurance Verification Specialist
Wilcott, Wood, and Taylor
07.2015 - 07.2017
Associate of Applied Science - Addiction Studies
Moraine Valley Community College
Counselor
Counseling Works
Master of Science - Clinical Mental Health Counseling
National Louis University
Bachelor of Arts - Criminal Justice
Saint Xavier University
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