Jennifer Ostrom
Colorado Springs,CO
Summary
Highly competent, versatile and adaptable professional with many years in the insurance industry. Service-oriented with 16+ years of sales and customer service expertise. Excellent communications skills with proven ability to work in high stress environment while meeting challenges and deadlines. Detailed oriented and able to learn new tasks quickly and efficiently.
Overview
18
18
years of professional experience
Work History
Office Manager/Producer
Farmers Insurance Jean Van Der Meulen Agency
Colorado Springs, Colorado
11.2019 - Current
- Inbound and outbound calls.
- Utilize various CRM software systems to optimize productivity.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepare various written correspondences.
- Sold various insurance products to customers based on risk tolerance.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Liaise with customers and underwriters to process and issue new policies.
Server
Broodmoor Hotel
Colorado Springs, CO
08.2015 - Current
- Cultivated warm relationships with regular customers
- Managed multiple tables at one time while handling various requests.
- Resolved guest complaints to maintain complete customer satisfaction.
- Level 1 sommelier.
- Trained new servers in restaurant procedures and customer service standards.
- Constantly adheres to quality expectations and standards even while under pressure.
- Excellent customer service skills.
Server Cast Member
Walt Disney World
Orlando, FL
04.2006 - 01.2014
- Excellent at listening and fulfilling requests.
- Skillfully anticipated and addressed guests' needs.
- Managed multiple requests with excellent organization and prioritization to provide a great guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully cultivating great relationships.
Education
License - Insurance Property Casualty & Life And Health
Licensed Agent
Colorado Springs, CO08.2019
Stenography - Stenography
Stenotype Institute of Orlando
Orlando,FL06.2010
High School Diploma -
Haines City Senior High School
Haines City, FL05.2003
Skills
- Adapting to new Software
- Preparing Proposals
- Multitasking
- Task Prioritization
- Complex Problem Solving
- Excellent Customer Service
- CRM Software
Timeline
Office Manager/Producer
Farmers Insurance Jean Van Der Meulen Agency
11.2019 - Current
Server
Broodmoor Hotel
08.2015 - Current
Server Cast Member
Walt Disney World
04.2006 - 01.2014
License - Insurance Property Casualty & Life And Health
Licensed Agent
Stenography - Stenography
Stenotype Institute of Orlando
High School Diploma -
Haines City Senior High School
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