Jennifer Terpening
KINGSTON,New York
Summary
Conscientious Healthcare professional offering over 30 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and scheduling patients appointments. Positive and upbeat with excellent communication skills.
Certifications:
Certified Medical Assistant - 7+ years
Billing Specialist - 5+ years
Basic Life Support Certification
Overview
20
20
years of professional experience
Work History
Certified Medical Assistant/Front Desk Receptionist
Nuvance Health
03.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from patients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Schedule radiology imaging for patients with PROD scheduling appointment book
- New patient Intakes, schedule patients for upcoming visits with PROD Revenue Cycle
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reviewed and organized patients medical records, including lab results, imagining reports, and previous notes prior to patients appointment.
Certified Medical Assistant
Optum
04.2017 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Certified Nursing Assistant
Tenbroeck Commons
03.2014 - 01.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Medical Biller
Kingston Neurology
02.2005 - 08.2011
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
Education
High School Diploma -
Kingston High School
Kingston06-1991
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Cerner
- Next Gen
- Electronic health records
- Follow-up skills
- Schedule coordination
- Efficient coordination
- Patient flow management
- Strong work ethic
- Accuracy and precision
Timeline
Certified Medical Assistant/Front Desk Receptionist
Nuvance Health
03.2024 - Current
Certified Medical Assistant
Optum
04.2017 - 02.2024
Certified Nursing Assistant
Tenbroeck Commons
03.2014 - 01.2017
Medical Biller
Kingston Neurology
02.2005 - 08.2011
High School Diploma -
Kingston High School
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