Microsoft
Jennifer Theobald
Area Manager
Plainfield,IL
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 20 years of management performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
AREA MANAGER
THE LEARNING EXPERIENCE
12.2022 - 01.2024
- Directed the implementation of a comprehensive early childhood curriculum, leading to a 47% boost in parent satisfaction ratings and a 40% increase in program enrollment
- Establish positive and ongoing relationships with parents, teachers and management teams through a strong sense of family culture
- Increased team productivity by streamlining processes and implementing more efficient systems
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes by developing labor tracking tools, Customer inquiry tool, Touring resources
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment
- Decreased turnover by 60%
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required
- Maintained an average score of 95% on safety, education, and financial audits
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices
- Increased parent feedback scores by 47%
- Transformed underperforming teams into productive, profitable teams
- Increased Revenue by 25% within 2 months, decreased accounts receivables by 80%, Operated labor at 35%
- Resolved conflicts promptly to promote a positive environment for customers
- Oversaw budget planning, strategy development, community outreach for organization
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 35% to end fiscal year.
AREA MANAGER
RIGHT AT SCHOOL
07.2022 - 01.2023
- Control all aspects of HR related activities for these multiple sites as well as customer service, enrollment, safety and educational components
- Supervised 10 location managers and managed over 700 enrollments, maintaining contractual, compliance and reporting requirements for all areas and assets
- Built relationships with school administrators and support staff
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Dedicated to expanding client bases by building lasting relationships with parents, staff and Public-School Administrators
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Supported new site development
- All new site enrollment goals met at 100%.
AREA DIRECTOR
LEARNING CARE GROUP
09.2008 - 07.2022
- Built enrollment to operate schools at 100% capacity: Plainfield, Oswego and North Aurora
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs
- Lowest turnover rate within the company 2 years running
- Turnover percent 15%
- Implement curriculum and program philosophy; ensure facility maintenance, oversee all operational functions of the school, demonstrate knowledge of legal regulations and standards
- Promoted and implemented several accreditations; NECPA, NAEYC and Accelerate ILLINOIS
- Developed high-performing teams through strategic recruitment, training, and performance management efforts
- Reduced operational costs through careful budget management and resource allocation optimization
- Operated PABO at 67% efficiency
- Coached a comprehensive training programs for employees
- Decreased turnover by 75%
- Ensured compliance with industry regulations, minimizing risk exposure for the company while safeguarding its reputation in the market
- Held an average of 97% on School Excellence Audits-Safety, education, financial
- Created and managed execution of school business plans to drive KPI results and maximize business opportunities
- Assisted in recruiting, hiring and training of team members
- Trained new employees on proper protocols and customer service standards
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
DIRECTOR
KNOWLEDGE LEARNING CORPORATION
10.2001 - 09.2008
- Responsible for operating childcare school as well as supervision of school staff
- Hire and develop employees
- Enhanced center performance by implementing strategic plans and monitoring progress towards goals
- Implement curriculum and program philosophy; ensure facility maintenance, oversee all operational functions of the school, demonstrate knowledge of legal regulations and standards
- Responsible for onboarding/training new Center Management joining the company
- Promoted a positive learning environment by fostering collaboration among staff members and addressing conflicts professionally
- Achieved accreditation requirements by ensuring compliance with state and federal regulations
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness
- Optimized enrollment processes to attract diverse student populations and meet target numbers consistently
- Ensured facility maintenance met safety standards while keeping costs low through careful vendor selection and contract negotiation
- Maximized grant funding opportunities by researching potential sources diligently and submitting well-crafted proposals, securing crucial financial support for center programs.
Education
ASSOCIATE IN ART'S - CHILD DEVELOPMENT & BUSINESS MANAGEMENT
JOLIET JUNIOR COLLEGE
Skills
- Accounting and Budgeting
- Business Development
- Recruiting and Hiring
- Acquisitions
- Quality Assurance
- Accreditation Knowledge
- Adaptive Learner
- Team Development
- Customer Care
- Goals and Performance
- State Regulatory Compliance Knowledge
- Ability to Prioritize and Multi-task
Certification
CPR-1st Aid September 2023-September 2025
Accomplishments
Leadership Award
July 2019
Learning Care Group recognizes 4 outstanding leaders throughout the company per year.
Diamond Director of the YearJuly 2018
This award is the highest honor that Learning Care Group gives out annually.
Shining Star AwardJuly 2016
Learning Care Group company award for excellence in implementing company's educational philosophy, customer service and retention, staff development and retention as well as over achieving financial goals.
Shining Star awardJuly 2015
Learning Care Group company award for excellence in implementing company's educational philosophy, customer service and retention, staff development and retention as well as over achieving financial goals.
Shining Star awardJuly 2014
Learning Care Group company award for excellence in implementing company's educational philosophy, customer service and retention, staff development and retention as well as over achieving financial goals.
Diamond Director of the YearJuly 2009
This award is the highest honor that Learning Care Group gives out annually.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
POS system
Presentations
Social Media
Data Entry
Coaching and Mentoring
Wheatland Athletics-Coach Girls Softball 09/2010-12/2022
Timeline
AREA MANAGER
THE LEARNING EXPERIENCE
12.2022 - 01.2024
AREA MANAGER
RIGHT AT SCHOOL
07.2022 - 01.2023
AREA DIRECTOR
LEARNING CARE GROUP
09.2008 - 07.2022
DIRECTOR
KNOWLEDGE LEARNING CORPORATION
10.2001 - 09.2008
ASSOCIATE IN ART'S - CHILD DEVELOPMENT & BUSINESS MANAGEMENT
JOLIET JUNIOR COLLEGE