JENNIFER L. THOMPSON
Germantown,MD
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Program Project Manager
Jacobs Engineering
12.2023 - 07.2024
- Led a team to develop the 'Introduction to Malware' course, enhancing cybersecurity awareness
- Designed and implemented e-learning, mobile apps, micro-learning, blended learning, and instructional games
- Result: Increased cybersecurity awareness, improved assessment scores, and positive participant feedback.
Senior Instructional Designer
UBER Global L&D
09.2023 - 12.2023
- Developed custom sales training videos using Synthesia, incorporating realistic scenarios and interactive elements
- Created training objectives, designed learning solutions, and produced evaluations
- Result: Boosted learner engagement, higher completion rates, and improved sales performance metrics.
Senior Instructional Designer
Ally Bank
03.2023 - 08.2023
- Designed interactive 2D scenario animations using VYOND
- Created a SharePoint site for Bank Fraud training
- Result: Higher compliance rates, timely training completion, and enhanced understanding of bank fraud prevention.
Project Program Manager/Senior Instructional Designer
Amazon AWS
05.2022 - 12.2022
- Collaborated with development staff to produce interactive multimedia presentations
- Result: Enhanced employee understanding of complex topics and improved training outcomes.
Associate Manager Field Learning/Senior Instructional Designer
GAP Inc
08.2021 - 05.2022
- Developed Web-Based Training (WBT) and Virtual Live Training (VLT) modules to address performance gaps
- Result: Improved operational performance, employee proficiency, and customer satisfaction scores.
Senior Instructional Designer
American Red Cross
03.2021 - 07.2021
- Developed and delivered instructional materials for technical and non-technical staff
- Result: Improved organizational readiness and high levels of engagement and comprehension.
Senior Instructional Designer/ Cyber Security Training Manager
H.H.S
12.2020 - 03.2021
- Created the new HHS CYBERCare Awareness Logo
- Result: Enhanced brand recognition and awareness of cybersecurity initiatives
Senior Instructional Designer
U.S.P
10.2019 - 12.2020
Senior Instructional Designer
ACSS L3 Harris
08.2017 - 12.2019
Senior Instructional Designer
American Express GLDN
09.2015 - 03.2016
Education
Bachelor of Arts - Multimedia & Web Design
Art Institute of Phoenix
Skills
- Skills & abilities
- Core Competencies:
- Training Needs Analysis & Curriculum Development
- Generative AI Integration
- Instructional Design & Development
- Data-Driven Decision Making in Learning Program & Project Management
- ELearning Technologies & LMS Administration
- Tools:
- Instructional Design
- Adobe Captivate
- Articulate 360
- BlackBoard Ultra
- Camtasia
- PowerPoint
- SCORM
- Synthesia
- VYOND
- Graphic Design
- Adobe Creative Suite
- Figma
- Canva
- PREZI
- Project Management
Timeline
Program Project Manager
Jacobs Engineering
12.2023 - 07.2024
Senior Instructional Designer
UBER Global L&D
09.2023 - 12.2023
Senior Instructional Designer
Ally Bank
03.2023 - 08.2023
Project Program Manager/Senior Instructional Designer
Amazon AWS
05.2022 - 12.2022
Associate Manager Field Learning/Senior Instructional Designer
GAP Inc
08.2021 - 05.2022
Senior Instructional Designer
American Red Cross
03.2021 - 07.2021
Senior Instructional Designer/ Cyber Security Training Manager
H.H.S
12.2020 - 03.2021
Senior Instructional Designer
U.S.P
10.2019 - 12.2020
Senior Instructional Designer
ACSS L3 Harris
08.2017 - 12.2019
Senior Instructional Designer
American Express GLDN
09.2015 - 03.2016
Bachelor of Arts - Multimedia & Web Design
Art Institute of Phoenix